Endpoint Technician II / 61151563, 61015717 Position Available In Richland, South Carolina

Endpoint Technician

II / 61151563, 61015717

State of South Carolina – 2.9 Richland County, SC Job Details Full-time $56,210 – $80,105 a year 1 hour ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Parental leave Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Management Software troubleshooting Sales System design Mid-level Driver’s License Bachelor’s degree Communication skills Marketing Full Job Description Job Responsibilities Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you. Two (2)

Positions Available Job Duties:

The End Point Technician II under supervision of the Senior Endpoint Technician for DTS Field Support Services, serves as coordinator for field and site support staff. Provides technical expertise in the management, maintenance, security and troubleshooting of end user data processing equipment as Tier 3 support. Advises agency management on the strategic use of technology to support agency mission and activities. Research and recommend upgrades and enhancements of client operating systems, applications and computing equipment to management. Coordinates Field Support Services staff (agency field technicians) by insuring use of established processes. Set schedules, priorities, and provide support and/or direction to Field Support Staff. Evaluate the work being done and provide training as necessary. Verify that DTS policies and procedures are being followed and enforced. Prioritize work loads and utilize personnel resources effectively. Ensure work orders are completed in a timely fashion in accordance with approved Service Level Agreement, with a minimum of re-work. Insure that regional coverage is provided in cases where regular regional staff may not be available. Serves as Tier 3 support for user issues as requested by regional lead techs. Coordinates with 3rd party contract managers to escalate on-site services as needed. This could include printer services, data wiring contractors, and any other 3rd party service providers. Assists in the creation and deployment of computer images by providing technical input and testing. Conduct post-installation studies and evaluations for new images and software deployments. Participate in evaluations of equipment and software packages and development of recommendations on technical solutions that meet the needs of users and the technical environment. Works in concert with the Help Desk manager to insure best practices are utilized for help desk processes. Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. Protects the agency networks and applications by safeguarding systems, equipment and data. Performs Red Cross shelter duty or other emergency shelter duty/services as directed. Minimum and Additional Requirements A Bachelor’s Degree and experience in automated information or communication system design, installation, operation, repair, sales or marketing. Related experience may be substituted for the bachelor’s degree on a year-for-year basis. Additional Comments This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. “See Resume” is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers. Must possess a valid driver’s license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer. The South Carolina Department of Social Services offers an exceptional benefits package that includes: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental Leave State Retirement Plan and Deferred Compensation Programs

DIVISION

Information Systems / Richland County