Customer Service Associate – Print Production Support Position Available In Flagler, Florida

Customer Service Associate – Print Production Support 3.4 3.4 out of 5 stars Palm Coast, FL 32164 Job Overview We are a full-service printing company located in Palm Coast, FL. This is a busy location experiencing solid growth. Our ideal candidate will have experience in Customer Service, ability to Multi-task and be eager to learn. Job responsibilities include; interfacing with clients in-person, email and on the phone, develop quotes, perform account management, work with customer projects from inception to print production. Act as back up to print production. This is a fast-paced environment. We are willing to train the right person. Hours between 30-40 hours per week Monday-Friday, between 9 and 5. College students looking for consistent and predictable schedule also encouraged to apply. Will potentially hire two part-time customer representatives to split the shift. Must be easily adaptable to varying computer programs and processes that support the business that allow the business to run efficiently and effectively. Responsibilities Respond promptly to customer inquiries via phone, email, or online. Provide accurate information on products and services. Analyze customer need issues and provide effective solutions. Collaborate with team members to enhance the overall customer experience. Utilize computer systems to manage client accounts and update information as needed. Assist in resolving complaints and ensuring customer satisfaction. Communicate clearly and professionally with clients, demonstrating empathy and understanding. Qualifications Strong communication skills in English; multilingual abilities are a plus but not required. Previous experience in client services and/or previous print experience a plus but willing to train the right candidate. Proficiency in data entry with a high level of accuracy. Ability to analyze problems and provide effective solutions quickly. Comfortable using various computer software applications. Excellent typing skills with attention to detail. A positive attitude and a commitment to delivering outstanding service. Join us as we strive to provide exceptional service and support to our valued clients!

Job Type:

Full-time Pay:

$15.00 – $17.00 per hour Expected hours: 35 – 40 per week

Benefits:

On-the-job training Paid time off

Shift:

Day shift

Work Location:

In person