Fleet and Print Production Specialist Position Available In Forsyth, North Carolina

Id :

4223,

Title :

Fleet and Print Production Specialist,

Category :

Service Delivery,

RequisitionType :

United States,

JobGrade :

null,

RequisitionId :

300007157392265,

ExternalPostedStartDate :

2025-06-09T21:16:55 00:00,

JobLevel :

null,

JobSchedule :

Full time,

JobShift :

null,

StudyLevel :

High School Graduate,

InternationalTravelRequired :

null,

ExternalContactName :

null,

ExternalContactEmail :

null,

ContractType :

null,

ExternalPostedEndDate :

null,

JobFamilyId :

300006208721388,

GeographyId :

100086024500570,

GeographyNodeId :

300006304996624,

ExternalDescriptionStr :

Field Representative II, MS Onsite Technical Support Position Profile This position may involve one or more of the following responsibilities for high-end equipment (Segment 5 ): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position that exists only when business needs warrant and must be approved by the Regional Director. The role reports directly to Managed Services Site Leadership, depending on site personnel configuration.

Job Duties and Responsibilities Follow Ricoh Service Excellence performance requirements. Perform functions including copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services. Ensure customer satisfaction by accurately preparing, inspecting, compiling, and assembling projects in a timely manner. Meet deadlines by working efficiently while maintaining high-quality, error-free output. Achieve productivity standards as established by the facility. Maintain all required reporting tools. Calibrate equipment to ensure color and quality match the original documents. Transfer files electronically from the network to color equipment. Produce error-free work using duplication equipment. Maximize print performance by multitasking on print equipment. Troubleshoot hardware and software issues. Maintain optimal machine performance by resolving simple issues (e.g., clearing jams, refilling toner, replacing machine oil) and understanding machine codes for reporting failures. Present a professional appearance and maintain a clean, organized work area. Manage inventory of equipment parts in accordance with company guidelines. Adhere to company attendance standards, including punctuality and working scheduled hours and overtime as needed. Organize jobs by validating job names/numbers and reviewing instructions and supplies. Perform a full range of service procedures including diagnostics, installation, removal, and retrofits on complex office products. Demonstrate required digital competencies for assigned products and levels. Troubleshoot and repair or replace equipment components as necessary. Complete technical training on new equipment as assigned. Perform other duties as assigned.

Qualifications Education & Experience:

High school diploma or equivalent required. Minimum of 3 years of related experience; 5 years preferred. Knowledge, Skills, and Abilities Excellent customer service skills Strong organizational and prioritization abilities Proficiency in using, calibrating, and troubleshooting office and complex technical equipment Working Conditions, Mental and Physical Demands Typically an office environment with adequate lighting, ventilation, and normal temperature and noise levels Work assignments are diverse and require interpreting, comprehending, and applying complex material and instructions Some physical effort required: primarily sedentary work with occasional walking, standing, bending, reaching, and lifting/carrying objects up to 50 lbs. Moderate dexterity required for regular use of tools and equipment (e.g., calculator, keyboard, hand tools) The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. ,