Customer Service and Production Assistant – 15 days PTO Plus 8 Paid Holidays! Position Available In Guilford, North Carolina

Customer Service and Production Assistant – 15 days PTO Plus 8 Paid Holidays! Signs4Installers Greensboro, NC 27407 We’re looking for a Customer Service and Production Assistant to bring energy and enthusiasm to the heart of our day-to-day operations. You’ll be the friendly voice for customer inquiries, the hands-on helper for sample prep, a key support in our sign-making process, and a proactive connector reaching out to customers to build relationships. If you’re excited to connect with installers, love a fast-paced environment, and thrive on teamwork, we’d love to meet you—no years of experience required, just a great attitude!

Key Responsibilities Customer Support :

Be the friendly voice answering phone calls ((336) 500-7369) and emails (info@signs4installers.com), helping customers with questions about orders, design, and products.

Customer Outreach :

Proactively reach out to potential and current customers on the phone to gather feedback, share updates, and earn new business—your enthusiasm will help us grow!

Sample Orders :

Prepare and package sample signs (e.g., valve tags, panel labels) with care, ensuring they showcase our quality to potential customers.

Manufacturing Assistance :

Jump in with enthusiasm to help with engraving, printing, cleaning, and quality-checking signs before they ship—bring your energy to our production process!

Order Coordination :

Assist with order prep, from pulling customer specs to ensuring timely packaging for

UPS/USPS

shipping, keeping our same-day shipping promise.

Team Support :

Pitch in with a positive attitude on miscellaneous tasks to keep our Greensboro shop running smoothly—we’re a small team, and every role matters!

Qualifications Attitude :

A friendly, energetic, and enthusiastic approach—we value your positivity and willingness to learn over years of experience!

Skills :

Comfortable on the phone with a warm, relationship-building vibe, whether answering inquiries or reaching out to customers. Hands-on and eager to learn (we’ll train you on our laser engravers). Organized and detail-oriented to keep samples, orders, and customer feedback on track.

Tech :

Familiarity with email and basic online tools.

Bonus :

A passion for or curiosity about electrical, HVAC, or plumbing trades to connect with our customers.

Compensation and Benefits Base Salary :

$31,200/year. Paid Time Off (PTO) : 15 days per year (120 hours, accrued monthly) for vacation, sick, or personal time. Up to 5 days may roll over annually, with a cap of 20 days total accrual. Unused PTO is forfeited upon termination, per company policy.

Paid Holidays :

8 days per year, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, and Christmas Day. If a holiday falls on a weekend, the nearest weekday will be observed as a paid holiday.

Wellness Incentive :

$350 annual stipend for wellness expenses, such as gym memberships, to support your health and well-being.

Additional Perks :

Full time stable scheduling and opportunities to grow within our business. Why Join Us? Be part of a warm, tight-knit team in Greensboro, NC, making a real impact for installers nationwide. Enjoy a hands-on role with variety—no two days are the same, and your energy keeps us going! Bring your enthusiasm to a company that values friendliness and teamwork, with competitive pay and benefits to support your growth.

Job Type:

Full-time Pay:

$31,200.00 per year

Benefits:

On-the-job training Opportunities for advancement Paid time off

Schedule:

5×8 Monday to Friday No weekends

Work Location:

In person