Production Support Engineer, Senior Associate Position Available In Mercer, New Jersey

Who we are looking for As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems. What you will be responsible for As a Production Support Engineer, you will be responsible for: Onboarding applications on to Production management with the highest onboarding standards Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions Build and drive adoption for greater self-healing and resiliency patterns. Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands. Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes Design automated software and product upgrades, change management, and release management solutions Participate in the 24×7 support coverage as needed What we value These skills will help you succeed in this role Collaboration among other IT teams Team player Continuous learning Education & Preferred Qualifications B.S/M.S.Degree 2 years as L3 Production Support analyst SQL Knowledge, Shell scripting, Python, Ansible ITIL Additional requirements Working knowledge in telemetry and triaging systems like Splunk, Dynatrace Managed, Geneos etc.. Strong Troubleshooting, Critical Thinking, Problem Solving, Analytical, Collaboration and Decision Making Skills. Proactively identify issues, root cause analysis and implement both temporary and permanent solutions Understanding of AKS, Snowflake, No sql db (Cosmos), Understanding of Azure ecosystem, Databricks, Unix, Git bash commands, ADO (Azure Devops) – deployment pipelines Automation Expérience

Excellent Communication Skills Salary Range:

$58,240 – $98,800 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement.