FLEET Warranty Specialist Position Available In Charleston, South Carolina

FLEET Warranty Specialist The Urban Electric Co. – 4.2

North Charleston, SC Job Details Estimated:

$53.2K – $71.1K a year 9 hours ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off Parental leave 401(k) matching Qualifications Schematics Mid-level Assembly Hand tools

Marketing Full Job Description Who We Are:

At The Urban Electric Co., we make it our mission to recruit and retain highly skilled and passionate individuals. Because we have a genuine respect for the talents and story of every member of our team, our culture attracts a wide variety of personalities and backgrounds to compose an eclectic and fun atmosphere. Each of our company’s products is bench-made and hand-finished at our 180,000 sq. ft. headquarters in Charleston, which houses the talented engineers, sales and marketing professionals, designers, and craftsmen who make up our team. We pride ourselves on manufacturing processes that secure the growth and sustainability of artisanal craft for the future by using modern techniques that enhance and refine the hand-build approach as opposed to replacing it. Some Benefits & Perks of Working at The Urban Electric Co. Opportunity for very generous quarterly bonuses through the company PMB (Productivity Metric Bonus) program Medical & dental insurance with employer contributions 401(k) savings plan with employer match Paid parental leave for new moms and dads Generous paid time off and holidays A company-wide health & wellness initiative An on-site barista with complimentary drinks and snacks Robust training program with room for growth and merit based advancement

Who You Are:

As FLEET Warranty Specialist, you will drive production processes within the FLEET Warranty work cell. Candidate will possess strong technical skills in the areas of craft assembly, finishing, wiring, and final assembly. Aptitude for troubleshooting issues is important in this role, along with ability to multi-task. Our ideal candidate will be an excellent communicator and possess a positive attitude in the face of high volumes of work. The Warranty Specialist works closely with the warranty team, Service Operations Director, and Client Service team to support all levels of client needs within the Warranty Cell. A Day in the

Life:

Responsible for troubleshooting client issues as presented by Client Service team Perform assigned rework based on solutions determined in collaboration with Client Service team Independently complete rework based on lead time expectation while maintaining highest level of UECo quality Monitor rework schedule to ensure materials and parts arrive as needed based on due date by communicating with Purchasing, Source and Inventory teams Communicate with Client Service team regarding production issues or delays within cell Maintain visually organized flow of work in progress Provide input on process improvements within the FLEET Warranty cell Provide regular feedback to Service Operations Director and product engineers regarding product quality and opportunities for improvements in design or packaging Assist with VIP and Marketing projects, as needed Maintain working knowledge of new and existing production techniques, including awareness of revisions and build methods Prioritize high volumes of jobs and shift focus quickly as requested by Client Service team What Will Set You Up for

Success:

Prior craft/artisan trade experience Problem solving mindset Knowledge of PPE and safety standards Ability to read/follow/interpret product schematics Ability to learn and demonstrate expertise with UECo products and craftsmanship techniques Familiarity with basic hand tools and some special trade equipment: glasscutter, orbital, grinder, bandsaw, etc. Ability to mix and apply custom finish techniques as needed to repair any defects that may become apparent after shipping or installation

Physical Requirements:

Ability to sit or stand for long periods of time Ability to lift up to 50lbs