Legal Services Supervisor Position Available In Duval, Florida

We are seeking a dynamic Legal Services Supervisor to oversee the daily performance of a team of Legal Specialists, ensuring productivity, quality, and customer satisfaction. This role involves training, monitoring quality assurance, managing workforce schedules, and maintaining communication between Project Attorneys, Project Managers, and Client Services. Pay rate $36-45/hr 6+ months assignment, possible extension or temp-to-hire

Location:

Must reside within the following states: Fl, IL, NY, OH, NJ, MD, Washington

DC, PA, DE, SC, NC, VA, CT, DE, IN, KY, GA, MA, MI, WI, TN, TX

Key Responsibilities:

Supervise and guide Legal Specialists to maintain high standards of productivity and quality. Collaborate with the Training Specialist to develop and facilitate training programs for 8-15 Project Attorneys. Monitor and evaluate call quality using a standardized QA Scorecard, providing feedback to attorneys and assisting the Project Manager with performance data. Analyze team performance to identify areas for improvement and implement effective strategies. Manage workforce scheduling, ensuring adherence to timelines and accurate time entries. Act as a liaison between the team, Project Managers, and Client Services, fostering clear communication and strong working relationships. Update and maintain procedural scripts and knowledge base content as needed.

Qualifications:

Bachelor’s degree in Communications or a related field; Legal background preferred. Proven experience in staff supervision, training, quality assurance, and client service. Strong communication, active listening, and documentation skills. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance