Legal Services Supervisor Position Available In Hillsborough, Florida

Legal Services Supervisor
Legal
$ 36 – $ 45 / Hour
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Tampa, Floridapass_calibration
Remote
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Contract/Temporary favorite_border

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Job Overview:

We are seeking a dynamic Legal Services Supervisor to oversee the daily performance of a team of Legal Specialists, ensuring productivity, quality, and customer satisfaction. This role involves training, monitoring quality assurance, managing workforce schedules, and maintainingmunication between Project Attorneys, Project Managers, and Client Services.

Key Responsibilities:

Supervise and guide Legal Specialists to maintain high standards of productivity and quality.
Collaborate with the Training Specialist to develop and facilitate training programs for 8-15 Project Attorneys.
Monitor and evaluate call quality using a standardized QA Scorecard, providing feedback to attorneys and assisting the Project Manager with performance data.
Analyze team performance to identify areas for improvement and implement effective strategies.
Manage workforce scheduling, ensuring adnce to timelines and accurate time entries.
Act as a liaison between the team, Project Managers, and Client Services, fostering clearmunication and strong working relationships.
Update and maintain procedural scripts and knowledge base content as needed.

Qualifications:

Bachelor’s degree in Communications or a related field; Legal background preferred.
Proven experience in staff supervision, training, quality assurance, and client service.
Strongmunication, active listening, and documentation skills.

Pay Details:

$36.00 to $45.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

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