Manager, Quality Assurance Position Available In Hillsborough, Florida

Join LifeLink — Join a Life Saving Team! About LifeLink More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today. What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands. At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear:

To maximize the gift of life while giving hope to donor families and transplant patients. We are grounded in the values that shape our work and culture— Compassion. Excellence. Legacy. People. Quality. If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you. What You’ll Do As a Manager, Quality Assurance, you will directly contribute to LifeLink’s life-saving mission. The Quality Assurance Manager is responsible for the overall effectiveness of the Quality Assurance (QA) program at LifeLink Tissue Bank (LLTB), which includes the Audit system (internal and external), and the Quality Incident system (errors, non-conformances, complaints, adverse events, and CAPA). The Quality Assurance Manager provides leadership and supervision to the Quality Assurance team. The Quality Assurance Manager participates in Quality Department goal setting and budgeting process.

Key Responsibilities:

Responsible for managing the Internal and External Audit systems, which includes ongoing continuous improvement, monitoring for compliance and quality, training, and evaluating for effectiveness. Responsible for managing and developing the Internal Audit Schedule. Responsible for managing the Quality Incident system (errors, non-conformances, complaints, adverse events, and CAPA), which includes ongoing continuous improvement, monitoring for compliance and quality, training, and evaluating for effectiveness. Responsible for managing continuous improvement projects related to their scope of authority and providing input into projects and initiatives for the division. Responsible for development, maintaining, and presenting (at Management Review) relevant Quality system performance metrics. Responsible for developing and delivering high-quality training as it pertains to systems within their scope of authority. Maintains current knowledge of quality and tissue banking best practices and evolving industry trends and requirements. Responsible for the development and ongoing continuous improvement of documented policies, procedures, and work instructions within their scope of authority. Ensures compliance to AATB standards, FDA, applicable state, and international regulations within their scope of authority. Ensures the establishment, maintenance, and communication of key performance indicators pertinent to monitoring the health of systems within their scope of authority. Works collaboratively with other departments to lead root cause investigations, facilitate problem-solving activities, and projects. Who You Are Passionate about helping others and making a difference Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality Requires a bachelor’s degree in a scientific discipline, master’s degree preferred. Requires a minimum of four years of experience in tissue banking quality assurance, with at least one year in a supervisory/decision-making role. Certification by the American Association of Tissue Banks is required. Certification by the American Society for Quality is preferred (CQA or CMQ/OE). Requires the interpersonal ability to effectively interact with management and staff. Advanced computer skills required (Microsoft Office, Adobe, software-as-a-service platforms.) Requires excellent verbal and written communication. Requires excellent organizational skills, ability to manage competing priorities, and the ability to maintain a high-level of accuracy. Requires in-depth knowledge of all standards outlined by the LifeLink Tissue Bank SOPM and The American Association of Tissue Banks. Requires in-depth knowledge of applicable FDA and state regulations regarding tissue banking. Requires in-depth knowledge of the principles, practices, and tools related to Total Quality Management. Must be able to lift up to 25 lbs. A collaborator who thrives in a mission-first environment. Why LifeLink? Be part of an organization with a legacy of saving lives and giving hope Join a passionate and supportive team across Florida, Georgia, and Puerto Rico

COMPANY PAID

Medical, Dental, Disability & Life Insurance Generous

COMPANY PAID

Pension Plan for your Retirement Paid Vacation, Sick Days & Holidays Growth opportunities in a mission-driven, high-impact nonprofit Work with purpose, knowing your efforts directly touch lives Diversity, Equity & Inclusion LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve. Ready to Help Change Lives? Your next career move could be the most meaningful one yet.