IDD Day Program-Quality Assurance & Training Coordinator Position Available In Forsyth, North Carolina

IDD Day Program-Quality Assurance & Training Coordinator The Enrichment Center an affiliated Chapter of Arc Winston-Salem, NC 27101 TRAINING/QUALITY Coordinator

JOB PROFILE

Job Title:

Training and Quality Coordinator Description:

Provides quality assurance/improvement activities, organizing training activities, and data analysis to ensure efficiency and effectiveness of the agency.

• 5 years experience

•

REPORTS TO

Executive Director

JOB DUTIES

Quality Assurance Duties:

Conduct regular quality documentation audits of all services provided in collaboration with operations. Coordinate ongoing monitoring of documentation accuracy as an oversight function. Identify and analyze quality of care issues. Ensure that Policy and Procedure are consistent and in compliance with applicable rules and regulations. Understanding, reporting and communication on licensure regulations, standards and oversight expectations for local, state and federal requirements. Development, implementation, oversight and communication of satisfaction surveys in collaboration with HR and operations.

Quality Improvement/Management Duties:

Implement and maintain accreditation in compliance with regulatory compliance and oversight regulations. Tracking and reporting compliance with accreditation standards. Implement an outcomes management system based. Provide reports for trend analysis to identify patterns, concerns or areas of improvement in services or practices. Develop a quality annual report on outcomes, demographics and quality of services. Provide training and oversight of the electronic health record system.

Human Rights Duties:

Track incident and investigation reporting and provides reports on trend analysis. Manage the Human Rights Committee and ensure compliance with regulations. Coordinate complaint and grievance activities. Coordination and reporting of investigations for those in services.

Risk Management:

Management of the policy and procedure tracking process for the organization and policy oversight for areas of responsibility. Safety Committee oversight and tracking Understanding, implementation and training of safety procedures and protocols for the organizations Review and trending of risk management – incident reporting, loss management, and investigations trending Support with billing and denials.

Training Duties:

Provide oversight, coordination and direct training for staff. Track, monitor and report staff training. Coordinating, scheduling and supervision of trainers as needed. Oversight, development and implementation of curriculum for training. Train staff for orientation and work with other trainers to provide the needed training.

Social Media:

Assist with the management of social media accounts for The Enrichment Center.

QUALIFICATIONS

• Adaptability
• : Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
• Behave Ethically
• : Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Build Relationships
• : Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively
• : Speak, listen and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation
• : Develop new and unique ways to improve operations of the organization and to create new opportunities .
• Focus on Client Needs
• : Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork
• : Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead
• : Positively influence others to achieve results that are in the best interest of the organization.
• Make Decisions
• : Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organize
• : Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
• Plan
• : Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Solve Problems
• : Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Think Strategically
• : Assess options and actions based on trends and conditions in the environment, and the vision and values of the organization.

Clean Criminal background Demonstrated ability to establish and maintain effective working relationships with coworkers, a variety of agency employees, and the general public Must be well organized. High level of interpersonal skills to handle sensitive and confidential situations and documentation. Knowledge of office administration procedures. Ability to operate most standard office equipment. Attention to detail in composing, typing and proofing materials; establishing priorities; and meeting deadlines. Good to excellent spelling, grammar and written communication skills. Excellent telephone and oral communication skills. Ability to maintain a high level of confidentiality Must have a valid Driver’s License and acceptable DMV report. Proficiency in Database Software Proficiency in Internet Software Proficiency in Spreadsheet Software. Proficiency in Word Processing Software Proficiency in defining problems, collecting data, establishing facts and drawing valid conclusions. Proficiency in interpreting an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Proficiency in reading, analyzing and interpreting general business periodicals, professional journals, technical procedures, or governmental regulations. Proficiency in writing reports, business correspondence, and procedure manuals. Proficiency in effectively presenting information and responding to questions from groups of managers, clients, customers and the general public. Understand and comply with all state and federal regulations related to services and programs offered. Master’s Degree in related field preferred Must understand operating regulations