Corporate Quality Director Position Available In Guilford, North Carolina

Corporate Quality Director Columbia Forest Products – 3.4

Greensboro, NC Job Details Full-time Estimated:

$114K – $150K a year 2 days ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee stock ownership plan Life insurance Qualifications 7 years CFP Lean Quality management Assembly Machining Bachelor’s degree Continuous improvement Manufacturing Senior level Business Leadership Communication skills Full Job Description Columbia Forest Products, North America’s largest manufacturer of hardwood, plywood, and hardwood veneer products, is looking for a Corporate Quality Director. The Corporate Quality Director is a hands-on manufacturing/quality leader responsible for creating and driving a company-wide focus in customer engagement and product quality satisfaction. This role ensures that all processes, products, and services meet internal quality standards and customer needs, while driving continuous improvement and operational excellence across multiple sites. Position Summary The Corporate Quality Director is a hands-on manufacturing/quality leader responsible for creating and driving a company-wide focus in customer engagement and product quality satisfaction. This role ensures that all processes, products, and services meet internal quality standards and customer needs, while driving continuous improvement and operational excellence across multiple sites. Key Responsibilities Lead and drive improvement in our claims/complaints resolution process, cause and corrective action methods, and customer satisfaction metrics. Develop and enforce quality policies, procedures, and standards across all departments and facilities. Lead root cause analysis and A3 problem solving for quality incidents and non-conformances. Oversee internal and external audits; manage audit readiness and ensure timely closure of findings. Work closely with operations, engineering, procurement, and customer service teams to ensure product quality and process reliability. Develop quality metrics, dashboards, and reports for executive leadership. Facilitate continuous improvement initiatives using our Lean methodologies and A3 problem solving. Support supplier quality management and evaluate third-party vendors for compliance with quality standards. Coach and mentor manufacturing and sales team members across the organization; build a culture of quality and accountability. Qualifications Minimum 7-10 years of progressive experience in manufacturing, continuous improvement, and quality management. Bachelor’s degree in business, manufacturing, or quality/engineering preferred. Strong knowledge of quality standards and processes. Proven experience in problem solving to drive to root cause and effect necessary change Proven experience implementing and managing QMS systems and driving organizational change. Certified Quality Manager (CQM) and/or continuous improvement equivalent certifications preferred. Excellent leadership, communication, and influencing skills. Experience working in manufacturing, distribution, or industrial environments preferred. Key Competencies Continuous Improvement Mindset Strategic Thinking Change Management Data Analysis and Decision-Making Conflict Resolution Cross-functional Collaboration Experienced practitioner of Lean concepts and tools, including: Kaizen, TWI, 5S, VSM, SMED, DMAIC, etc. Familiarity with machining, assembly and process operations/industries. Knowledge of hardwood plywood manufacturing processes. Working Conditions Manufacturing operations on a daily and weekly basis. Can be cold in the winter and warm in the summer. Office environments Travel to plant sites and customer sites required Columbia Forest Products is North America’s largest manufacturer of hardwood plywood and hardwood veneer products. Columbia’s decorative interior veneers and panels are used in high-end cabinetry, fine furniture, architectural millwork and commercial fixtures. Columbia Forest Products is an employee-owned company that has a wide array of benefits: Employee Stock Ownership Plan (ESOP), 401K, Medical, Dental, Vision, and Life Insurance. Our company stands out because of our commitment to our employees. In fact, we have a CFP Foundation dedicated to helping our employees, employees’ families and the local community. Our Core Values we take pride in: Customer Service Above all Else, We Are Family, Share the Success and Absolute Integrity. If these are core values that you represent, please take the time to apply online for this rewarding career with Columbia Forest Products. Equal opportunity employer. Please send resume and cover letter to Angela Vos VP HR at Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.