Warranty and Quality Assurance Manager Position Available In Mecklenburg, North Carolina

Warranty and Quality Assurance Manager Stanley Martin Companies

LLC. – 3.6

Charlotte, NC Job Details Full-time Estimated:

$46K – $55.3K a year 18 hours ago Benefits Paid parental leave Health savings account AD&D insurance Disability insurance Flexible spending account Parental leave Employee assistance program Paid sick time Qualifications Hospitality Customer service Ceridian Mid-level Microsoft Office Dayforce Team management SharePoint Full Job Description At Stanley Martin Homes, we believe our team makes the difference in everything we do. That’s why we live by our four values: Our Team Makes the Difference Succeed with knowledgeable, driven, and dedicated people working together We Are Homebuyer Focused Keep our customers and their satisfaction central to all that we do We Have a Passion for Excellence Strive to keep improving with our focus on the Stanley Martin Way We Do the Right Thing Act with the highest standards of integrity, every day Stanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture. A day in the life of a

Warranty and Quality Assurance Manager:

A day in the life of a Warranty and Quality Assurance Manager is different each day as it is your job to oversee the onsite service team. As the manager, you will provide field support to the Area Service Managers including hiring, onboarding, holding weekly team meetings to encourage team collaboration, reviewing homebuyer communications, approving work order payments, maintaining warranty budgets in coordination with the accounting team, and creating and managing all departmental processes. While most of your day will be in the office, you will also be out in the field managing field activities, including, but not limited to, ensuring the completion of all warrantable related work as well as emergency requests and ensuring trade partners fulfill the timely completion of all scheduled tasks in a manner that is aligned with our quality standards. . Your expertise will be used to identify quality walk and warranty trends, where you will partner with internal teams to implement procedures that address them. You will also be an integral part of the resolution of any subcontractor and homeowner issues that arise, meeting with involved parties when necessary, regarding elevated warranty concerns. Technical Tools Used Daily DXC Homebuilder One (HB1) Microsoft Office Suite SharePoint What is Stanley Martin looking for in a Warranty Manager? The ideal Warranty Manager candidate is organized, detail-oriented, and a problem-solver that can remain cool under pressure. Being able to communicate clearly and build strong relationships with homebuyers, trade partners, and internal groups is imperative to the success of this role.

Must Haves:

Experience in homebuilding or the hospitality industry Excited to collaborate in a team environment Exudes active listening, confidence, and respect when communicating with others Demonstrates excellent customer service skills Experience managing a team Nice to

Haves:

College degree

What’s In It For Me:

Access to competitively priced, high-quality health care options through Aetna, and EyeMed, along with employer-paid ST and LT disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options) Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA) Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care 12 weeks of paid maternity leave through our Short-Term Disability Plan Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program Continue your education with tuition and certification reimbursement Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave Protect yourself from identity theft or travel mishaps with our no-cost coverage Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon Get access to your paycheck early with an advanced pay option through Dayforce Wallet Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more Martin Alloy and Stanley Halle created Stanley Martin in 1966 in the Maryland suburbs outside of Washington, D.C. Early on, we began innovating with fresh new designs and quickly expanded our portfolio of homes to include various sizes and townhomes as well. Our innovative designs, commitment to quality and strong customer service quickly led to significant growth. Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day. To hear from our current team members about why they love working at Stanley Martin, click here.