Quality Assurance Supervisor Position Available In Nassau, New York

Quality Assurance Supervisor 3.3 3.3 out of 5 stars 70 Carolyn Boulevard, Farmingdale, NY 11735 The Quality Assurance (QA) Lead to oversee the returns, exchanges, and customer service inquiry processes within our e-commerce apparel warehouse; ensuring that all returned and exchanged products meet our quality standards, customer interactions are resolved with professionalism, and operational procedures are continuously optimized to enhance the customer experience. The QA lead will report directly to the General Warehouse Manager. The Quality Assurance Lead is responsible for the following: Inspect returned and exchanged merchandise for defects, damage, or signs of wear, ensuring adherence to company quality standards. Determine appropriate disposition of returned products (restock, refurbish, donate, discard). Maintain accurate records of QA assessments and return reasons for trend analysis and process improvement. Lead and coordinate the daily operations of the returns and exchanges department. Monitor team compliance with standard operating procedures and identify areas for improvement. Collaborate with inventory and fulfillment teams to ensure accurate product tracking and restocking procedures. Investigate customer service inquiries related to product quality, fit, order errors, or returns. Work closely with the customer service team to resolve complex issues promptly and satisfactorily. Provide insights and feedback to customer service representatives to improve resolution protocols. Train, mentor, and oversee QA associates and return processors. Conduct regular team briefings and performance evaluations. Develop training materials and promote best practices for handling returns and exchanges. Analyze return and exchange trends and report findings to warehouse leadership and cross-functional teams. Recommend actionable insights to reduce return rates and improve product satisfaction. Track and report KPIs related to returns processing times, customer complaint resolutions, and QA compliance. Contributes to a positive work environment. Performs other duties as assigned.

Qualifications:

3+ years of experience in a quality assurance, warehouse operations, or customer service role; at least 1 year in a leadership position preferred. Experience in e-commerce, apparel, or fashion-related fulfillment environments is strongly preferred. Strong knowledge of quality control standards, apparel inspection, and customer service procedures. Excellent attention to detail and ability to recognize product defects or inconsistencies. Effective communication and problem-solving skills. Proficient in warehouse management systems (WMS) and Microsoft Office Suite (Excel, Word, Outlook)

Job Type:

Full-time Pay:

$21.00 – $26.71 per hour Expected hours: 40 – 50 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Schedule:

10 hour shift 8 hour shift Monday to

Friday Overtime Experience:

Warehouse supervisor: 2 years (Required) Ability to

Commute:

Farmingdale, NY 11735 (Preferred)

Work Location:

In person