Program Coordinator II / Quality Assurance Manager – 176613 Position Available In Richland, South Carolina

Program Coordinator II / Quality Assurance Manager – 176613 State of South Carolina – 2.9 Blythewood, SC Job Details Full-time $64,186 – $67,004 a year 2 days ago Benefits Disability insurance Dental insurance Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Mid-level Driver’s License Bachelor’s degree Full Job Description JOB Are you a team player with the ability to work in a collaborative environment? Can you direct and implement an agency’s Motor Carrier Services and lead a team of employees? If so, we may have an opportunity for you! We are seeking for an experienced Quality Assurance Manager to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you’re ready to take your career to the next level and gain valuable experience, apply today!

This position is located in the Motor Carrier Quality Assurance Unit, Motor Carrier Services, at SCDMV Headquarters in Blythewood, SC. Responsibilities of the Quality Assurance ManagerDefine and implement a comprehensive QA strategy, ensuring consistent, and quality results in MCS. Oversee all aspects of the testing cycle, from test planning and execution to defect tracking and post-release validation, while collaborating with development teams to integrate quality processes and prevent issues early.

Collaborates with the appropriate stakeholders and departments to ensure accurate requirements gathering, clarification, and prioritization to support QA activities. Monitor, validate, and documents requirements of testing. While ensuring alignment between business needs and technical execution.

Oversee the creation and implementation of MCS training programs and workshops. Evaluates the efficiency, effectiveness, and quality of training delivery and the training program. Guides discussions on potential changes and adjustments to the MCS training program to make sure the program remains effective to include customer and stakeholder workshops.

Leads efforts to continuously improve QA processes by evaluating current practices, identifying inefficiencies, and implementing process enhancements. Utilize metrics, reports, and data analysis to identify areas for improvement in both QA practices and product quality, ensuring all activities align/comply with agency goals, state, and federal laws including IRP, IFTA, UCR, etc. regulations and industry standards.

Performs regular quality audits and compliance checks. Maintain professional growth and development through seminars, workshops, etc. to keep abreast of latest trends and knowledge of regulatory changes.

Provides regular status updates to the MCS Business Alignment Manager on QA activities, Training activities, system developments, and implementations. Participates in meetings, research, and projects with other state agencies, member jurisdictions, federal entities, stakeholders, and DMV business areas. Leads MCS team meetings and updates on system enhancements, procedures, training, and messaging as it pertains to MCS.Submits annual evaluations (EPMS) for staff on time and develops planning stages for staff. Approves time and leave for direct reports.

Performs additional duties as assigned by the Business Alignment Manager.

EXAMPLE OF DUTIES

Minimum RequirementsA bachelor’s degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency RequirementsMust complete a nationwide criminal background check to include finger printing.

Additional RequirementsKnowledge of agency’s mission, programs and objectives.

Extensive knowledge of federal and state motor vehicle and tax laws, policies, procedures, and regulations.

Ability to gather/report data and participate in cost benefit analysis discussions and business cases.

Ability to communicate effectively, coordinate and track multiple actions. Knowledge of testing systems.

Ability to analyze business operations and provide feedback.

Ability to guide users through systems requirements and testing of business processes and system changes. Ability to establish and maintain effective working relationships.

Ability to make presentations and lead meeting.

Must be able to perform job functions under minimal supervision. Requires a high degree of self-motivation, integrity, initiative and professionalism.

Must ensure that SCDMV policies and operational procedures are followed.

Works in general office environment sitting for prolonged periods of time and significant time is spent at a computer.

Overnight and state-wide travel required.

Normal work hours are M-F 8:30am to 5:00pm but may be required to work extended hours outside of normal scheduled hours and on weekends.

Must be able to lift 25 pounds.

Must have a valid SC driver’s license.

SUPPLEMENTAL INFORMATION

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees, and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees. Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysState Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth! Additional Comments The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.