23296 Supervisor – Dental Production Quality Control Position Available In Shelby, Tennessee

Essential Functions

• Follows designated managers direction and ensures action items are carried out amongst direct reports
• Oversees the production flow and quality in assigned sub-department
• Monitors key performance indicators in order to make calculated decisions and improvements as necessary within sub-department
• Responsible for developing and establishing goals for assigned sub-department and staff
• Utilizes extensive technical knowledge to make decisions and accomplish department goals
• Mentors technician and quality control staff in order to meet performance expectations
• Ensures quality expectations and standard operating procedures are followed by working closely with quality control staff and technicians
• Ensures high productivity by problem solving and delegating turnaround time schedule
• Communicates with internal and external stakeholders in a prompt and professional manner
• Follows up on specific requests made by the doctors and ensures prescriptions and preferences are followed
• Hires, oversees, develops, reviews, and sets goals for department and staff
• Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive/corrective feedback for performance issues
• Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies
• Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance
• Enforces adherence to company policies and procedures
• Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• Minimum of three (3) years in a dental background (dental technician or CDT) and at least two (2) years of team leadership or supervisory experience.

Special Requirements/Certification

• Certified Dental Technician a plus.
• Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology.

We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let’s talk about a rewarding career at Glidewell!

• In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
• Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and re ulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us atrecruitment@glidewelldental.com. Please indicate the specifics of the assistance needed.•