Quality Assurance Specialist Position Available In Alachua, Florida

Quality Assurance Specialist Radiant Credit Union – 3.3

Gainesville, FL Job Details Estimated:

$42.3K – $53.6K a year 1 day ago Qualifications Microsoft Excel Process improvement Mid-level High school diploma or GED 1 year Communication skills

Full Job Description Quality Assurance Specialist Role:

The Quality Assurance Specialist position is responsible for all first-level review of new accounts and account changes, which involves reviewing documentation to ensure all accounts are aligned with the credit union’s policy and procedures. Additional responsibilities include properly maintaining the findings within the QA workflow application for assigned accounts and serving as the back up to the Lending Quality Assurance Processor.

Essential Functions & Responsibilities:

Responsible for the review of transactional data (to include new account applications, adding additional shares, adding/removing joint owners, additional service requests, file maintenance, etc.) to ensure compliance with regulatory requirements and Radiant Credit Union policies/procedures. Manages the deceased account processing to include flagging accounts, making initial contact with beneficiaries, and follows up with branch personnel to ensure accounts are concluded in a timely manner. Reviews and works core system reports for specific account activity, power of attorney transactions, and other core system related activity. Acts as the backup to the Lending Quality Assurance Processor. Reviews consumer loan documentation for compliance with internal policies and procedures. Other duties as assigned.

Performance Measurements:

Quality control is to be performed on all new accounts and file maintenance processed within two weeks. Follow-up with staff requests by the end of day Review core system reports and document/follow-up with appropriate staff. Serve as Risk and Compliance support personnel for the front line for account opening and servicing. Assist with process improvement

Knowledge and Skills:

Experience – One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills – Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills – Ability to troubleshoot, comprehend and follow complex technical procedures. Attention to detail. Basic Excel experience required. Physical Requirements – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Work Environment – Administrative/Office setting.