Quality Assurance Specialist Position Available In Duval, Florida
Tallo's Job Summary: JSG is seeking a Quality Assurance Specialist with 3+ years of CRM system auditing experience for a contract role. Pay is $30/hr, fully remote with potential for conversion. Responsibilities include identifying defects, troubleshooting system issues, and analyzing business requirements. Bachelor's degree preferred. Apply if you have experience in quality audits and call center operations.
Job Description
Quality Assurance Specialist Johnson Service Group Inc. – 3.7 Jacksonville, FL Job Details Contract $30 an hour 15 hours ago Qualifications CRM software Call center Mid-level 3 years Quality assurance Bachelor’s degree Quality audits Full Job Description JSG is interested in speaking with Quality Assurance Specialists candidates with CRM system auditing experience. This position is a contract opportunity with our top client and is Fully Remote and potential for conversion. Pay is $30hr with equipment provided. The QA Specialist will support Quality operations and the CRM Administrator. This position will be expected to have significant knowledge of the phone and incident management systems to support data loads, system changes, training, and quality audits. Assist in the development of standard processes. Please apply if you possess the below qualifications/experience; 3+ Years Quality Auditing experience with CRM systems Experience with phone/incident management systems to support data loads, system changes, training, and quality audits Quality auditing practices for call center operations is preferred Experience with managing the sprint tracker (project tracker) Bachelor’s degree is preferred
Job Responsibilities:
Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens and content Oversee creation and contribute to development of user guides, articles Troubleshoot/report system issues- outages to the service providers Analyze business and/or functional requirement documents for testing purposes Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D400
