ADA Senior Quality Analyst Position Available In Hillsborough, Florida

Location:

Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, offices Once a month in office for meetings

Key Responsibilities:

• Conducts quality reviews of Americans with Disabilities Act (ADA) claims.
• Identifies trends, root causes, and quality gaps from the analysis of data. Provides timely and meaningful feedback to associates and management regarding performance and quality standards.
• Partners with team to develop criteria and standards in which to measure quality behaviors.
• Assists in the research, analysis, partnering and providing feedback and recommendations for quality improvements to the training and procedures team.
• Presents findings to Senior Level Management and other key stakeholders.
• Coach and mentor ADA Specialists to drive improvements in claim handling.
• Provide additional support to the Absence Management Services quality team as needed.

Essential Business Experience and Technical Skills:

Proficient knowledge of the leave services industry and the operational transactions and processes supported.

Required:

• 3+ years of experience managing ADA claims.
• Experience managing absence claims for a variety of customers and leave programs
• Strong oral and written communication skills
• Strong working knowledge of Excel and PowerPoint
• Excellent report writing and presentation skills
• Demonstrated critical thinking, attention to detail, analysis and problem-solving skills

Preferred:

• Prior training or management experience
• Bachelor’s degreeEqual Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.

com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.