Seasonal Quality Assurance Specialist Position Available In Orange, Florida

HealthPlanOne’s mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. The Quality Assurance Specialist will monitor, evaluate and score agent calls for compliance and quality assurance. •Proposed End date on or around December 8th•

Duties/Responsibilities:

Evaluates/audits calls and evaluate the quality of each call based on the quality guidelines and standards Score each call based on compliance criteria Perform other related duties as assigned

Required Skills/Abilities:

High school diploma or equivalent Excellent written and oral communication Ability to work under set production goals Accurate data recording Analytical, organized and detail oriented Excellent proofreading skills

Knowledge of Excel and Outlook Knowledge of CMS Preferred Skills/Abilities:

Associate degree in business or related field Quality assurance analyst/evaluator experience or a current and valid Life, Health and Annuity License (215) Exposure to Medicare and other insurance products Bilingual speaking skills (English and Spanish)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting) Able to wear headset for duration of shift Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com Our Story HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products. Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state. Our mission continues to be finding the right plans that fit our customer’s needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare. Our Culture We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change. The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as “welcoming,” “innovative” and “motivational.” We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry. An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow. Every employee – from agents to programmers and senior management – is aligned around the central objective to deliver the most value for consumers.