Customer Quality Representative – Decatur, IL Position Available In DeKalb, Georgia

Job Details

Job Title:

Customer Quality Representative – Decatur, IL

Location:

Decatur, USA

Company:

Archer Daniels Midland Company (ADM)

Industry Sector:

Agribusiness

Industry Type:

Input Retail, Cooperative and Related Crop Services

Career Type:

Customer Support

Job Type:

Full Time

Minimum Years Experience Required:

N/A

Salary:

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Criteria:

Career Type:

Customer Support

Country:

USA
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Job Description
Customer Quality Representative – Decatur, IL

Job Summary:

The Customer Quality Representative within the Quality Center of Excellence platform will act as the liaison between customers and internal departments such as manufacturing sites and warehouses on all relevant quality-related matters.
The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides quality-based support for the ADM commercial, sales, customer service and production teams. The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day-to-day activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define, develop, and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Customer Quality Manager.

Essential Job Functions:

Provide global quality support for ADM CoE BU associated products
Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
Liaise between customers and internal departments as applicable on all relevant quality related matters
Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments
Communicate with customer base on all facets of quality and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans and product quality issues
Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer
Participate in customer audits as needed
Assist Product Stewards, business, and sales managers with relevant projects
Master information systems as needed to effectively perform tasks
Respond to customer requests for standard/non-standard documentation and questionnaires as needed

Job Qualifications:

Bachelor’s degree preferred, in a science discipline preferred
Minimum of 3 years with quality or technical related experience preferred
Ability to understand technical properties and functionality of ingredients
Strong organizational skills, including excellent written and verbal communication skills
Developed interpersonal techniques, customer focused
Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities
Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.
ADM requires the successful completion of a background check.

REF:

97206BR
#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments – environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

Job Post Date:

05/01/25
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