Quality Reviewer Position Available In DeKalb, Georgia

Quality Reviewer
Atlanta, GA, United States and 1 more (Hybrid)

JOB DESCRIPTION

Reviews low severity property and/or casualty claims to ensure quality andpliance with client instructions and service level agreements. Investigates and analyzes quality trends, rmends solutions and ensures corrections are made.

RESPONSIBILITIES

Conducts thorough and accurate testing of claims before submission to clients. Claims are primary focused on personal lines and large national accounts with some limitedmercial assignments.
Reviews and verifies claims information to ensure the proper processing in accordance with established quality standards.
Reads and interprets customer and vendor specifications. Reviews transactions andpares to the source documents to resolve errors and provides proper feedback.
Verifies corrected material and prepares quality assurance reports as appropriate.
Analyzes claims and process trends and makes corrective rmendations.
Assist in the identification of new procedures, methods and/or tools to improve the efficiency of the quality process.
Provides analysis and consulting support for the development and support of adjusters in the field. Provides detailed feedback to service centers regarding trends and anomalies in the claim files.
Continuous monitoring of process performance and reports performance to responsible management
Remains up-to-date with QA industry standards, principles and practices.
Continuing education and development of skills
Upholds the Crawford Code of Conduct.

QUALIFICATIONS

Bachelors degree or an equivalentbination of education and experience.
Three years experience handling property and/or casualty claims with at least one year of audit/quality control and Xactimate experience.
Excellent writing and verbalmunication skills
Strong analytical ability
Attention to detail
Must possess critical thinking, interpersonal, problem solving, teamwork, andanizational skills
Demonstrates excellent work ethic and focus on work, tasks, priorities and improving the QA process.
Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster level.
Mustplete continuing education requirements as outlined by Crawford Educational Services

JOB INFO

Job Identification
2133
Job Category
USA Misc Professionals
Posting Date
05/21/2025, 06:26 AM
Job Schedule
Full time
Locations
5335 Triangle Parkway NW, Peachtree Corners, GA, 30092, US
(Hybrid)