Quality Reviewer II Position Available In Fulton, Georgia

Quality Reviewer II
Atlanta, GA, United States and 1 more (Hybrid)

JOB DESCRIPTION

Reviews property and/or casualty claims to ensure quality andpliance with client instructions and service level agreements. Investigates and analyzes quality trends, rmends solutions and ensures corrections are made.

RESPONSIBILITIES

Responsible for the review, testing and analysis ofplex claim files to ensure quality work products are sent to clients.
Manages the tracking, reporting and analysis of quality data. Makes decisions regarding the depth of testing required based various criteria including: adjuster, client, and previousmon errors.
Partners across departments and with other claims technical staff to ensure overall product quality.
Reviews and verifies information regardingplex claims to ensure the proper processing in accordance with established quality standards.
Reads and interpretsplicated customer and vendor specifications.
Develops and assesses alternative methods to achieve uniform quality including identifying process variables and training opportunities.
Verifies corrected material and prepares quality assurance reports as appropriate.
Analyzes claims and process trends and makes corrective rmendations.
Continuously monitors performance and reports performance issues to appropriate management to coordinate the corrective action process.
Identifies best practices and applies these to meet efficiency and cost objectives and ensure measurements are applied to demonstrate results.
Assist in the training of other QA staff through formal classes when new processes are introduced to help ensure consistency throughout the department.
Upholds the Crawford Code of Conduct.

QUALIFICATIONS

Bachelors degree or equivalentbination of education and experience.
Five years of experience handlingplex property and/or casualty claims and Xactimate experience.
Audit/quality control experience
Experience in automated testing of environment is strongly preferred
Excellent writing and verbalmunication skills
Strong analytical ability
Attention to detail.
Ability to work independently in a multi-tasking environment with a sense of urgency
Must possess critical thinking, interpersonal, problem solving, teamwork, andanizational skills.
Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster level.
Mustplete continuing education requirements as outlined by Crawford Educational Services

JOB INFO

Job Identification
2134
Job Category
USA Misc Professionals
Posting Date
05/21/2025, 06:26 AM
Job Schedule
Full time
Locations
5335 Triangle Parkway NW, Peachtree Corners, GA, 30092, US
(Hybrid)