Senior Coordinator-Call Hnadling Specialist Position Available In Fulton, Georgia
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Job Description
Job Description:
Job Title:
Senior Coordinator-Call Handling Specialist Location:
REMOTE-Schedule hours are CST time zone
TRAINING SCHEDULES
M-F8:00am-5:00pm CST, mandatory virtual attendance is required. Mustattend 100% of training and pre-planned appointments/time off willnot be accepted.
WORK SCHEDULE
Required to have flexibility towork any of the shift schedules during normal business hours ofMonday-Friday, 7:00am- 8:00pm CST.
Pay:
$20.00/hr.
Benefits:
Health, Dental, Vision, Life Insurance, and short-term disabilityafter 90 days For more information, please contact Breanna D.directly at bdrollinger@alinestaffing.com Call Handling SpecialistDescription/Duties Assists specialty pharmaceutical manufacturersremove barriers to care so that patients can access, afford andremain on the therapy they need for a better quality of life.
- Evaluates calls and cases to assess performance based on a standardset of criteria, providing constructive feedback and recognition toemployees to ensure high performance and continuous improvement.
Accurately score transactions to gauge employee’s qualityperformance based on organizational and departmental policies andrequirements.
- Monitor and evaluate team performance, whethervoice or non-voice, of assigned entity and team, ensuring adherenceto company quality standards, and compliance with industryregulations. Tracks and reports any trends from the customerexperience that can be improved or celebrated.
- Analyze andprovide weekly & monthly trend analysis to leadership.
- Providesupport to leadership by participating in and hostinginternal/external client calibration sessions.
- Engage in and leadprojects to promote quality enhancements and/or broaden servicesfor the team.
- Exhibits a comprehensive understanding of qualitysystems and methodologies.
