Training & Quality Assurance Specialist – Automotive – VSC Position Available In Fulton, Georgia

Training & Quality Assurance Specialist

• Automotive
• VSC Safe-Guard Products International LLC
• 3.

0

Sandy Springs, GA Job Details Full-time Estimated:

$57.7K

• $73.

4K a year 1 hour ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Call center 5 years Curriculum development Visio Mid-level Microsoft Office Education Bachelor’s degree Automotive service Organizational skills Communication skills Mechanical knowledge Time management Instructional design Full Job Description Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.

Job Title:

Training & Quality Assurance Specialist Location:

US-GA

• Atlanta (Sandy Springs
• Hybrid)

FLSA:

Exempt Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Job Summary:

Responsible for the delivery of the learning curriculum for employees, supervisors, and managers, that enhance performance and deliver a return on investment. Facilitate training (on-site, off-site & virtual), manage training curriculum and materials, Develop and implement training programs for varying roles. Assess training needs and develop programs to match those needs. Continually evaluate procedures to monitor and analyze course effectiveness and update curriculum as needed. Conducts quality assurance audits on customer contacts, assuring company standards are maintained, client integrity is preserved and to pinpoint process, performance and system issues that interfere with optimal use of products and services for/by the customer and hinder the achievement of various department and company goals.

Responsibilities:

Deliver training programs related to product, procedures and processing systems for Vehicle Service Contract Operations associates Facilitate learning to develop participants’ competencies and help learners meet specified performance expectations. Document and maintain written training material, procedures, and processing manuals to ensure quality, accuracy and consistency. Conduct training classes or individual training on assigned products. Communicate, demonstrate and train changes in duties, product and/or state regulations to ensure compliance. Develop and/or modify training materials as required to meet new or updated training needs. Collaborate with Training Manager to improve course design materials. Assist Instructional Designers in the analysis, design and development of training material. Serve as subject matter expert for new hires during training. Conducts 30-60-90 day post training assessments to measure training effectiveness. Administer timely trainee evaluations Audits Vehicle Service Contract calls and claims to ensure quality, customer service, and adherence to the policies and procedures of the organization Complete designated number of documented audits of customer contacts Participate in the design, development and implementation of Quality Assurance tools, processes, standards and procedures Analyze and convert monitor findings and scores into coaching/training recommendations and actions for performance and process improvement Perform other duties as required

Qualifications:

5+ years of experience training in an Automotive Service Setting or Call Center environment Minimum of 5 years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor) Must possess strong Automotive Technical and Mechanical knowledge Demonstrated ability to train and develop new and existing employees Ability to facilitate training, interact and motivate trainees primarily in a classroom environment Ability to accommodate the various learning styles of adult learners Experience collaborating with stakeholders and serving as the primary development resource on project teams Strong consultative, oral, and written communication skills commensurate with a subject matter expert Proven ability to achieve and maintain departmental quality standards Strong organizational and time management skills Outstanding presentation skills (oral and written) Ability and flexibility to travel within and outside the United States Proficient in Microsoft Office 365 Suite (i.e. Word, Outlook, Visio, Excel and PowerPoint) Must be authorized to work in the U.S Must be able to successfully pass a background check

Preferred Skills:

Bachelor’s degree in Education, Training, HR, Instructional Design or closely related area Previous experience in a Training & Performance Organization Experience in the Insurance or Extended Warranty industry

Company Benefits:

Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More!