Quality Assurance Specialist Position Available In Guilford, North Carolina

Quality Assurance Specialist 3.5 3.5 out of 5 stars 8749 West Market Street, Greensboro, NC 27409 SUMMARY The primary purpose of the Quality Assurance Specialist is to ensure compliance with all quality controls that pertain to order accuracy, weight verification, load accuracy, truck check in, reconciliation, and inventory of products. The Quality Assurance Specialist will participate in the development and implementation of new processes and procedures as needed to ensure adherence to quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Order Checking:

Ensure all orders meet quality standards for proper selection, stability, and weight verification before they are released for loading. Ensure all orders with weight variances between the license plate and weight sticker are documented and then corrected by the selectors. Review daily error reports and work with management to develop improvement plans.

Check In and Loading:

Check in returning route drivers as necessary and follow all proper check in procedures. Verify all pallets are loaded on the “correct route” as indicated on license plate. Further, each pallet should be inspected to ensure no damage and proper weight. Ensure all route manifests are accurate and placed in the cab of the truck. These should be signed off on by the QAS. Ensure that all orders placed on the wrong truck or with weight errors are properly documented. Review daily error reports and work with management to develop improvement plans.

Overall:

Ensure all product movement in and out of, and within, the facility is controlled and follows appropriate processes, including required documentation. Review daily inventory reports to identify losses and assist in all areas of loss prevention to minimize inventory losses. and worker safety. Participate in the development and improvement of standard operating procedures. Understand and adhere to all operational processes and procedures. Responsible for ensuring adherence to all safety programs to meet company standards and exceed those of regulatory agencies. Always adhere to dress code and be properly attired and groomed. Obey all federal, state and local Laws. Perform all other duties as assigned.

COMPETENCIES REQUIRED

Problem Solving

• Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics. Technical Skills
• Strives to continuously build knowledge and skills, shares expertise with others. Interpersonal
• Listens to others without interrupting; remains open to others’ ideas and tries new things. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings. Teamwork
• Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members. Change Management
• communicates changes effectively; monitors transition and evaluates results. Leadership
• Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others. Managing People
• Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; continually works to improve supervisory skills. Organizational Support
• Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities. Judgement
• Displays willingness to make decisions; supports and explains reasoning for decisions. Motivation
• Sets and achieves challenging goals, measures self against standard of excellence. Professionalism
• Treats others with respect and consideration regardless of their status or position. Safety and Security
• Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB KNOWLEDGE AND/OR EXPERIENCE

Knowledge of elementary accounting, and/or variety of office or testing/checking procedures. Equivalent to high school education plus additional specialized courses/training equal to two-years technical college or associate degree. Over one-year and up to three years’ experience.

COMPLEXITY OF DUTIES

Repetitive or routine duties involving the use of various procedures and the application thereto of clearly prescribed standard practice requiring making minor decisions and the use of some judgement.

SUPERVISION RECEIVED

Under general supervision where standard practice and flow of work enables the employee to proceed alone on regular duties, referring questionable variations in work to supervisor or others.

RESPONSIBILITY FOR ERRORS

Probable errors usually detected in succeeding operations and generally confined to a single department or phase of company activities. Errors could cause some internal confusion or delay or cause customer or supplier complaints but could be detected and adjusted with little difficulty. Corrections would involve backchecking by others and would involve some minor monetary losses. Most work verified or checked either by systems or procedures, or supervision.

CONTACT WITH OTHERS

Contact with other persons within the department or with other departments, and occasionally with persons outside the company on routine matters furnishing or obtaining information requiring only ordinary courtesy and tact.

CONFIDENTIAL DATA

Little or no confidential data involved.

MENTAL / VISUAL / AUDITORY DEMAND

Flow of work and character of duties involves normal mental and visual attention much or all the time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somewhat undesirable working conditions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions and sometimes exposed to dust, dirt, heat, fumes, cold, noise, vibration, water, oil, etc.; but with none present to the extent of being disagreeable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Quality Assurance Specialist is assumed and it is expected that the Quality Assurance Specialist will act accordingly. The Quality Assurance Specialist will be expected to perform any other task not included in this job description requested by management.