Quality Improvement Specialist Position Available In [Unknown county], North Carolina

JOB SUMMARY

Performs tasks key to the clinical transformation. Performs quality improvement efforts to improve quality of care, reduce cost of care, enhance patient experience of care and improve provider satisfaction. Responsible for designing a data-driven, strategic approach to continuous quality improvement (CQI) based on identification of gaps in care, perceived ability to measurably improve with resources available, potential to impact multiple settings/ease of replication or spread.

EDUCATION/EXPERIENCE

Bachelor’s degree in health related field or industrial engineering. Master’s degree preferred or equivalent work experience. Four years’ experience in health care setting with minimum of three years’ experience in quality improvement, process improvement, change management, etc. LICENSURE, CERTIFICATION, and/or

REGISTRATION

Certification in Health Care Quality (CPHQ), Six Sigma or other health quality certification preferred.

ESSENTIAL FUNCTIONS

1. Evaluates performance through assessment of workflow efficiency, competency of staff, utilization of resources, safety and compliance. 2. Develops and facilitates implementation of improvement plans following the IHI Model for Improvement and LEAN. 3. Works closely with select departments to identify and prioritize opportunities for improvement 4. Analyzes data for patterns and trends in care delivery; discovers root causes for specific patient care trends and for critical event analysis (i.e., Root Cause Analysis, Failure Modes and Effects Analysis). Translates data into actionable information (using data to drive change). 5. Disseminates/displays data using common performance improvement tools (e.g., run charts, histograms). Maintains trended reports and summaries of key findings. 6. Translates findings and outcomes and recommend strategies for early intervention and health/disease management, new programs, workflow and operational improvement activities. Assists in facilitating changes and improvements based on the data. 7. Assures all staff have the education and resource material needed to facilitate the change. 8. Ensures administration, staff and providers are aware of performance in relation to the desired performance level, and the evidence base for the measure. Disseminates information via corporate meetings, flyers, email, SharePoint and in personalized office training classes. 9. Collaborates with select teams to increase the number of practices/providers with NCQA recognition for Patient-Centered Medical Home (PCMH), Diabetes, Heart and Stroke, and others. Ensures those already recognized maintain their recognition status. 10. Assures that improvement activities are documented and reported within the organization and externally as appropriate. 11. Highlights results and accomplishments of QI initiatives. 12. Demonstrates problem solving, leadership, conflict management and team building skills in order to ensure a productive work environment and achievement of goals. 13. Aligns efforts with other departments to increase the likelihood of achieving our common goals. 14. Collaborates with leadership and staff to create policies and procedures that ensure excellent quality care and minimize harm to the patient. 15. Attends meetings, conferences and trainings related to continuous improvement.

SKILLS/QUALIFICATIONS

Knowledge of quality improvement concepts, methods and tools (e.g., PDSA, rapid cycle quality improvement, LEAN, Six Sigma and reliability principles) and change management experience. Knowledge of computer systems and applications. Knowledge of medical terminology, medical records and clinical care processes. Detailed understanding and experience using the techniques of system design, reengineering, reliability, quality improvement, process mapping, project management, data management and statistical analysis Experienced at using an evidence-based approach to facilitate multidisciplinary quality improvement work. Proficient in team development and facilitation techniques applied to project teams to achieve their highest potential. Experience in leading group processes and negotiation.

WORK ENVIRONMENT

Clean, well-lit and comfortable climate Involves frequent contact with staff and others Subject to many interruptions Moderate noise environment Work may be stressful at times Subject to varying and unpredictable situations Subject to changes in work schedules and areas to meet customer/department needs