Quality Assurance Specialist – 20hrs./wk. Position Available In Mercer, New Jersey
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Job Description
Quality Assurance Specialist – 20hrs./wk. 4.7 4.7 out of 5 stars Trenton, NJ 08650
JOB DUTIES:
Responsible for routine telephonic follow up with every MFP participant who has recently transitioned from a nursing home, to identify barriers to independent living (e.g. Medicaid MLTSS service issues, housing, social isolation) and to seek resolution of those issues. Telephonic follow up with MFP participants who have returned to a nursing facility after transition to the community.
Complete follow up surveys in the MFP data management system and write detailed notes of the interaction. Follow up via email with Medicaid Managed Care Orgnaization (MCO) to help resolve outstanding needs identified and ensure identified barriers have been resolved. Identify trends or recurring service delivery issues reported by MFP participants. Provide monthly summary of outstanding needs in services identified by MFP participants.
JUSTIFICATION
This position is essential to ensure that people transitioning from nursing homes under the MFP/I Choose Home program are receiving quality services in the community and to identify gaps in services that could result in re-institutionalization.
Job Types:
Contract, Temporary Pay:
$30.00 per hour
Schedule:
Monday to
Friday Work Location:
In person
