Field Quality Assurance Specialist Position Available In Bronx, New York

Field Quality Assurance Specialist Roadway Moving – 3.9 Bronx, NY Job Details Full-time $20 – $25 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Referral program Retirement plan Qualifications Customer service English Driver’s License Communication skills Entry level Full Job Description Roadway Moving, a leading national moving company, has been delivering excellence in customer service and operational efficiency for over 16 years. Headquartered in New York, we operate multiple branches across the country and pride ourselves on our strong network and commitment to innovation.

Overview:

We are seeking a detail-oriented and customer-focused Field Quality Control Specialist to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients.

Key Responsibilities:

Conduct on-site inspections of packing, loading, unloading, and overall move execution Ensure all work meets company policies, customer expectations, and safety regulations Monitor crews in real time, offering support and resolving issues as they arise Deliver constructive feedback and on-the-spot coaching to moving crews Provide exceptional customer service and de-escalate issues professionally when needed Serve as a key point of contact for clients during move execution, especially high-profile individuals Maintain accurate records of job visits, client feedback, and quality metrics Collaborate with dispatch and operations to address issues and improve processes Identify recurring problems and recommend improvements to training or procedures Support new crew member training on quality standards, safety, and professionalism •

Qualifications:

Prior experience in the moving industry, consumer service, or hospitality is desired Strong customer service skills; ability to remain calm, courteous, and solution-oriented Must be comfortable dealing with high-net-worth and VIP clientele Clean driving record and valid driver’s license (company vehicle provided) Excellent communication skills (verbal and written in English) Proven ability to assess team performance and give effective feedback Physically able to be on-site, including walking, lifting, and evaluating loading processes Strong organizational and problem-solving skills Strong attention to detail Tech-savvy and comfortable with basic reporting tools and mobile communication

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Retirement plan Vision insurance

Schedule:

Monday to Friday Weekends as needed

Work Location:

On the road