MFQ Quality (NTS) ABO_MFG Position Available In Philadelphia, Pennsylvania

MFQ Quality (NTS) ABO_MFG Versant Health – 2.5

Philadelphia, PA Job Details Full-time Estimated:

$43.3K – $53.2K a year 1 day ago Benefits Health insurance Dental insurance Tuition reimbursement Vision insurance 401(k) matching Opportunities for advancement Pet insurance Qualifications Fabrication Customer service Lean English Mid-level Microsoft Office 3 years ABO Certification Computer skills Communication skills Full Job Description MFQ Quality Who are we? Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us. See how you can make a difference with the support of strong leadership and a team environment. See Everything, Be Anything™. What are we looking for? Provide technical information for active Versant Health Eye Care Professionals (ECPs) upon request. Investigate, analyze and problem solve for manufacturing processing defects in order to reduce remakes and improve quality and delivery performance. Where you will have an impact. Investigate, analyze and problem solve for manufacturing processing defects in order to reduce remakes and improve quality and delivery performance.

Essential Functions:

Coordinate assigned ECPs eyeglass order escalations at the lab level, identify the root cause(s) and trend this data over time Trend breakage and remake data specifically for assigned Provider groups and drive to root cause Awareness of assigned jobs in facility to include status, tracking of late eyeglass orders, understanding remakes and reasons Communicate information to Versant Health Customer Service and ECPs for escalated eyeglass orders in process at each facility Determine quality acceptability for eyeglass orders Identify eyeglass orders that require special handling or processing Utilize tools and reporting to identify stagnant and aged eyeglass orders Identify and remediate the cause order delays and trend this data over time Evaluate data trends and work with the manufacturing teams to drive process and/or process management changes Coordinate with lab management teams to facilitate process improvement events as necessary Validate assigned eyeglass orders receive appropriate quality inspections Mentor and coach other associates on quality and optical standards as needed Practice and comply with all requirements of our Quality Management System (QMS), prescribed safety and hazardous materials handling procedures, and Federal/State laws regulating hazardous and non-hazardous waste disposal Other duties as assigned What’s necessary to do the job? 3-5 years’ job-related experience required Optical fabrication training experience required Computer proficiency in MS Office, Graphic Presentations, Internet as well as technical training Must possess excellent verbal and written communication skills Customer Service experience a plus Lean training preferred ABO certification required or ability to acquire it within 24 months of obtaining the position Knowledge of the finishing process Must be able to read English to understand written procedures, hazardous warning, etc Basic addition, subtraction, multiplication and division Ability to think logically in following procedures and instructions General problem solving abilities HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process. Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. The wage range for applicants for this position is [$ ___19.60___________ to $ ______19.60_________]. All incentives and benefits are subject to the applicable plan terms. MFQ Quality (NTS) ABO Monday – Friday, 9:30am – 6pm