Quality Assurance Representative Position Available In Greenville, South Carolina

Quality Assurance Representative
Full Time
Professional
Fountain Inn-South Carolina, Fountain Inn, SC, US
Yesterday

Requisition ID:

2273 At Connect America, we have helped aging Americans and other at-risk populations live safely in their own homes for over a decade. With the easy-to-use personal emergency response, remote patient monitoring and medication management systems, Connect America processes more than 250,000 emergency signals and data transmissions each month and has protected more than 1 million lives. Connect America is the largest independent provider of medical alert systems in North America. More than 1,000 provider partners and health plans in the U.S. trust Connect America as the safe choice for delivering the right care at the right time. Our organization has been named to Philly Happening’s Best Place to Work list for the past two years, and our award-winning customer service team has been selected as Best Service Award from Today’s Caregiver- 2019-2020. Additionally, our healthcare division has won Top Ten Home Healthcare Solutions Provider awards over the past two years. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are dedicated, compassionate, and a team player, come be a part of a company that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com. Be a part of our team as a Quality Assurance Analyst! By joining Connect America you will be provided exceptional training and on-going development to support your career growth. When you join the Connect America team you’ll experience a culture dedicated to giving people the ability to achieve

Responsibilities:

Ensuring accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.
Verifying results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
Evaluating approaches by rating effectiveness of the sales representatives; providing quality ratings; identifying training needs; developing training programs.
Documenting the call quality results and providing feedback and trend data to the Directors as required.
Contributing to team effort by accomplishing related results as needed. Minimum Qualifications Bachelor’s degree or equivalent experience in related industry.
2+ years of experience in a quality assurance role
Prior supervisory or leadership experience preferred
Strong written communication skills. Excellent grammar, spelling, and sentence construction.
Must have familiarity with Internet software and Windows operating systems.
Demonstrated ability to rapidly gain product knowledge and effectively communicate it to agents.
Proficient in Word, Excel and PowerPoint for presentations and reports required.
Must be able to effectively communicate with agents, internal departments, clients and management.
Flexible, detailed, and able to successfully adapt to change.
Ability to work independently.
Excellent attention to detail.
Demonstrated ability to train and develop new and existing support agents Desired Skills and Experience Listening, Internal Communications, Customer Service, Performance Management, Teamwork, Quality Management, Supervision, Motivation for Sales, Telemarketing , Telephone Sales, Product Knowledge
Experience developing and implementing QA programs
Proven ability to achieve and maintain departmental quality standards
Professional demeanor, dependable, and able to maintain confidential information Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.