Quality Analyst, Trust & Safety – USDS Position Available In Davidson, Tennessee

Quality Analyst, Trust & Safety

• USDS TikTok
• 3.

3

Nashville, TN Job Details Estimated:

$66.2K

• $104K a year 1 day ago Qualifications Microsoft Excel Data analysis skills Mid-level Quality assurance Bachelor’s degree 2 years Full Job Description Responsibilities Team Intro Trust and Safety Operations a pivotal team within U.

S. Data Security. We strive to enable TikTok to become the most trusted and secure platform in the US through operational excellence in content moderation via innovations in technology, optimization in processes and investment in people. We ensure that we enforce our policies based on our community guidelines and we take appropriate actions in a timely manner to minimize risks on our platform to our users and advertisers. As a Training & Quality (TnQ) Quality Analyst for User Support, you will play a pivotal role in driving excellence across in-house and BPO teams. Reporting to the Quality Operations Team Lead, you will lead quality initiatives, surface actionable insights, and support scalable frameworks that elevate TikTok’s user support experience. This is a high-impact role for someone passionate about data-driven quality, process optimization, and stakeholder collaboration. Our TnQ Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the TnQ Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. It is possible that this role will be exposed to harmful content on a daily basis In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities

• Complete weekly quality evaluations based on goals set by the QA Leadership
• Participate/ Lead in recurring calibration sessions to ensure alignment with department stakeholders in providing evaluations to front line staff.
• Conduct blind audits and deep dives to uncover root causes behind support performance trends.
• Lead the audit-of-the-auditor process, delivering weekly feedback to BPO and internal Quality Specialists.
• Facilitate calibration sessions between TikTok and BPO partners to ensure consistent quality standards.
• Share insights and trends with Training & Quality Leadership to support coaching and continuous improvement.
• Manage audits in different queues and productivity targets aligned to assigned sample sizes.
• Support intake processes that flag issues and opportunities for quality enhancement.
• Handle QA dispute processes, ensuring alignment across support functions.
• Drive reporting efforts and maintain data integrity across dashboards and QA tooling.
• Participate in testing new QA initiatives and process improvements developed by leadership.
• Maintain up-to-date knowledge of support policies and ensure teams are aligned with changes.
• Apply intermediate data analysis skills to interpret performance data and present findings.
• Collaborate on cross-functional projects and process rollouts as needed. Qualifications Minimum Qualifications
• Bachelor’s degree or equivalent practical experience.
• Above 4 years in user services, content moderation, or governance & compliance.
• Above 2 years working in a Quality Assurance role or equivalent.
• Experience with CRM and QA systems (e.g., Zendesk, Google Sheets/Excel, Verint).
• Intermediate data analysis proficiency (Excel or similar platforms).
• Excellent communication, analytical thinking, and problem-solving skills. Preferred Qualifications
• Prior QA evaluation experience strongly preferred.
• COPC certification is a plus.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Job Information About USDS TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Data Security Statement This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening. Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect

• and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy
• a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Trust & Safety TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA