Quality Field Technician Position Available In Hamilton, Tennessee

Quality Field Technician Draexlmaier Automotive of America – 3.7 Chattanooga, TN Job Details Full-time $25.13 – $30.28 an hour 2 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Life insurance Referral program Retirement plan Qualifications Mid-level Quality assurance Continuous improvement 2 years Full Job Description Objective of job: To assure customer service and satisfaction as it pertains to product quality of wire harnesses. To act as a communication link in addressing customer complaints. To assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff, and plant technical & quality specialists.

Principal activities:

Responds to customer complaints for wire harnesses products. Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material. Monitors progress to ensure that customer requirements and deadlines are met for every activity such as inspections/reworks/engineering changing. Documents and communicates all rework/inspection actions performed at customer’s site and manufacturing locations pertaining to customer complaints and DRX internal quality issues. Check and analyze al the reject parts and coordinates returns of defective products if needed. Works closely with VW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects. Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues as required) Performs tasks related to rework area, as assigned by the assembly plant in Mexico. Documents and reports the rework activities for wiring harnesses. Directs the upgrading of equipment to ensure timeliness and customer satisfaction. Maintains functionality of the rework area and in charge of the inventory of components at VW and Draexlmaier cabinets. Keep an active inventory by ordering used and new released parts. Performs any additional tasks pertaining to customer quality, as assigned by Supervisor and/or Head of Operations In charge of reviewing all the issues reported in the STS with the customer, and work on providing the suitable information for both parties involved. Utilizes previous field experience to suggest improvements and to serve on continuous improvement.

Hours:

3:30pm to 12:00am

Benefits:

Competitive Pay Structure. Comprehensive Health, Dental, and Vision Coverage. Retirement Savings Plan with Company Match. Generous Paid Time Off and Holidays. Career Development Opportunities and Tuition Reimbursement. Employee Discounts on Company Products and Services. Fun and Inclusive Company Culture with Regular Team Events. Opportunities for Advancement and Professional Growth.

Job Type:

Full-time Pay:

$25.13 – $30.28 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Schedule:

Monday to Friday Weekends as needed

Experience:

Quality assurance: 2 years (Required) Ability to

Commute:

Chattanooga, TN 37416 (Required)

Work Location:

In person