Sr Associate, Quality Services, Alexa Tech Support Position Available In [Unknown county], Tennessee
Tallo's Job Summary: The Sr Associate, Quality Services at Alexa Tech Support is responsible for manual test execution of device and application features, contributing to training and knowledge sharing, handling queries, identifying procedural gaps, and ensuring high-quality results. Basic qualifications include a graduate degree in a quantitative field with 1-2 years of relevant experience. The position is available in Chennai, India, and Arlington, VA.
Job Description
DESCRIPTION
Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes. Key job responsibilities 1. Understand and execute instructions to test one or more device / application features 2. Contribute to training, knowledge sharing sessions on areas they work with the team 3. Handle queries raised by peers and help unblocking when they need help 4. Identify any gaps in operating procedures / task steps and suggest changes 5. Deliver high quality meeting deadlines 6. Ensure compliance and follow all applicable policies for securing confidential information. 7. Learn conceptually the flow of work related to the project A day in the life “Quality Services (QS) is 1000+ member organization providing manual test services for a wide range of Amazon products and operates out of Chennai, India and Arlington, VA. Test services include regression testing, new feature testing, accessibility testing using diversity workforce, localisation testing to support international marketplace testing and interoperability testing across 1P / 3P devices for services. About the team We support a total of 65+ product teams including Amazon Devices (Alexa Devices, Health & Wellness, Ring etc…), Consumer apps and services (Audible, Delivery Apps, etc…), AWS (WorkDocs, Chime etc…), Advertising Engineering (Kindle Special Offer, IMDb TV etc…) and Amazon Video and Studios.
BASIC QUALIFICATIONS
Basic qualifications Graduate, preferably in a quantitative field of study with relevant exp of 1- 2 years
- Experience reporting any deviations / bugs from their quality experience
- Experience in sharing knowledge gained with peers
- Familiarity using computer and software
- Experience usage of any gadgets or devices
- Good communication skills, detailed oriented and be a team player
- Capability to follow defined processes and adhere to policies
PREFERRED QUALIFICATIONS
Requires the ability to conceptually understand the flow of work Understanding about software testing
- Ability to conceptually understand the flow of work Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
