Communications Officer Position Available In Brevard, Florida

Communications Officer 3.9 3.9 out of 5 stars Melbourne, FL 32901 JOB The Melbourne Police Department offers a salary competitive with other local law enforcement agencies. The current starting salary range for Communication Officers is $46,060.82 to $51,790.44 annually ($22.14 – $24.90 hourly). Upon successful completion of the training period, candidates will receive a minimum 5% pay increase. Salary ranges are evaluated annually, and wage adjustments are approved by City Council. The City also provides a 4% shift differential pay for communication officers assigned to evening and midnight shifts after successfully completing training, as well as incentive pay for specialty teams. Applicants with less than 2 years’ experience qualifies for a $2,500.00 sign-on bonus. Applicants with a minimum of 2 years’ experience working in a PSAP or 911 Center qualify for a $5,000.00 sign-on bonus. Under the general supervision of the Communications Shift Supervisor, The Communication Officer I must complete the necessary training to perform specialized clerical and public contact work in receiving and transmitting messages for the City’s emergency services, and other duties associated with the Communication Center. Work involves responsibility for answering emergency and non-emergency phone calls and taking appropriate action, telephone messages, the monitoring of alarm systems, handling public contact, and information transmissions and storage. At the completion of the required training and certification for Communication Officer I, progression into Communication Officer II will be required within eight (8) months and progression to Communications Officer III within twelve (12) months of hire as a Communications Officer I, with a maximum probationary period of eighteen (18) months from date of hire. Communications Officer I must be able to perform all the duties as performed in accordance with established procedures, policies, and guidelines. Work is reviewed though direction, observation, conferences, and from results obtained. Performs other duties/responsibilities as required. This class is characterized by continued development of academic and professional knowledge as required by the Florida Department of Health 911 Public Safety Telecommunication Program and the professional requirements of the City of Melbourne Communication Center.

EXAMPLE OF DUTIES

Attends the next available State of Florida Department of Health accredited 911 Public Safety Telecommunication Course. Maintains an academic level which complies with the standards established by the accredited training facility and the Florida Department of Health.

Successfully completes and attains Florida Department of Health 911 Public Safety Telecommunication Certification as required by Florida State Statue 406.465.Successful completion of a two week Communication OrientationReceives telephone communications and transfers them to appropriate person, department or agency.

Aids and assists the public with general information.

Takes messages.

Receives telephone communications and transfers them to appropriate person, department or agency.

Aids and assists the public with general information.

Maintains required logs and related records.

Receives and accurately registers complaints in Computer Aided Dispatch System.

Operates manual system in the event of a CAD failure.

Assists officers/fire personnel and other department personnel within the means provided in the Communication Center.

Operates

FCIC/NCIC

ComputerCommunicates with the news media.

Operates 911 and related equipment, to include non-emergency phone and T.D.D. (Telephone device for the hearing impaired)Operates other related equipment, i.e. FAX machine, copy machine, two-way radio, etc.

Interpret maps and provide clear/accurate directions.

Monitors alarms in the Communications Center (booking alarm, 911 alarm, generator alarm, stake out alarm, etc.)

SUPPLEMENTAL INFORMATION KNOWLEDGE, SKILLS, AND ABILITIES

Ability to type with speed and accuracy while conversing with callers. Ability to accomplish multiple tasks in an efficient manner. Knowledge of geography of the City’s surrounding area. Knowledge of modern practices, procedures, and equipment with in the Communication Center operations. Knowledge of the principles of telephone, computers and related communications equipment. Ability to operate a telephone, or Teletype equipment, to include Teletype radio channel quickly and accurately under non-stress and stressful work conditions. Ability to think and act quickly, calmly, and accurately in emergency situations. Ability to discern several conversations simultaneously, disseminate appropriate information, prioritize actions and respond in an effective manner Ability to condense and organize large amounts of information into readable, sensibly typed remarks in a timely manner and recall numerous acronyms and type codes essential to efficient and accurate call processing. Ability to make timely and appropriate decisions under emergency circumstances based on technical standards, criteria and policies. Ability to remember numerous details and quickly re-call essential information Ability to understand and follow oral and written instructions. Ability to speak clearly and concisely in a well modulated voice. Ability to operate a variety of machines and equipment. Ability to establish and maintain effective working relationships with others and to detect complete and accurate information from the general public when they may be in a distressed or confused state. Ability to accomplish multiple tasks in an efficient manner. Ability to accurately maintain data files. Ability to work various schedules including days, evenings, midnights, weekends, and holidays.

PHYSICAL AND MENTAL REQUIREMENTS

Ability to hear and understand conversation of the English language spoken in a normal tone of voice and in a low or high pitch, whisper or loud voice and with an accent. Ability to read and understand printing and cursive writing in the English language. Read a computer screen. Ability to work effectively while under stress. Ability to write cursive or print in a legible and easily understood manner. Must have physical dexterity to operate a computer keyboard. Ability to learn and apply complex tasks and retain the knowledge to complete the tasks without assistance. Ability to sit for extended periods of time in excess of four (4) hours at a time. Ability to carry items which may weigh between one (1) and fifteen lbs. for a distance of ten feet or less. Ability to bend, squat or stoop to retrieve items from floor level. Ability to lift items one (1) to fifteen lbs. to shoulder height. Ability to report to work on short notice or work extended hours when necessary. Ability to work with equipment that emanates microwaves, generate static electricity and radio waves and generate a constant low-level noise. Ability to talk on a telephone or radio and type on a computer keyboard at the same time. Ability to speak in a clear, concise and well modulated understandable voice in the English language. Obtain and record accurate information by means of conversation.