Member Care Director Position Available In Clay, Florida
Tallo's Job Summary: As the Member Care Director at Local Fare Jax, you will lead a team that ensures every interaction reflects our values. Responsibilities include team leadership, retention strategies, member experience enhancement, operational efficiency, and data-driven decision-making. Ideal candidates have experience in member services, a passion for local food, and a strategic yet hands-on approach. Join us in supporting local farmers and community connections. Apply now for this impactful role.
Job Description
Member Care Director Local Fare Jax Llc Orange Park, FL 32065
Benefits:
401(k) matching Bonus based on performance Paid time off
Now Hiring:
Member Care Director at Local Fare Jax Lead with Heart. Retain with Purpose. Grow Local. Are you a strategic leader who believes in the power of relationships, local food, and meaningful community connection? Do you thrive on building teams, nurturing member loyalty, and making a mission-driven impact? If so, you might be the next key player in the Local Fare Jax family.
About Us:
At Local Fare Jax, we bring the best of our local farms straight to the doorsteps of our community. Our mission is rooted in sustainability, freshness, and supporting small farms. We believe in more than just delivering food — we deliver care, connection, and a little joy with every delivery. Your Role as
Member Care Director:
As the Member Care Director, you will lead our frontline Member Care Team, ensuring that every interaction with our members is a reflection of our values — personal, positive, and committed to local. You’ll shape the experience that keeps our members coming back week after week.
Key Responsibilities:
Lead and Inspire:
Supervise, mentor, and grow a passionate team of Member Care Representatives. Foster a service-first culture where empathy and excellence go hand-in-hand.
Retention-Focused Strategy:
Design and implement member retention strategies, identify churn risks, and develop proactive campaigns to boost loyalty and lifetime value. Elevate the
Member Experience:
Oversee member communications, feedback loops, and personalization strategies. Make sure every member feels seen, heard, and appreciated.
Operational Excellence:
Develop processes that ensure efficient issue resolution, smooth order modifications, and top-tier customer satisfaction.
Collaborate Across Teams:
Partner with marketing, logistics, and farm relations to align member needs with seasonal offerings, communications, and delivery operations.
Data-Driven Decisions:
Monitor key retention metrics, member feedback trends, and service benchmarks to continuously improve our approach. You Might Be the
One If You:
Have proven experience in member services or member experience leadership, especially in a high-touch or subscription-based business. Are passionate about local food, sustainability, and community. Are a natural coach and team-builder who lifts others up. Have a strong understanding of retention strategies, CRM tools, and member lifecycle management. Are both strategic and hands-on — willing to jump in when needed to resolve escalations or support the team. Communicate clearly and thoughtfully, with a warm and professional tone. Thrive in a fast-paced, mission-driven environment. Why Join Local Fare Jax? Be part of a growing movement that supports local farmers and sustainable food systems. Lead a team that truly cares — about the mission, the members, and each other. Enjoy tasty perks like discounts on our farm-fresh deliveries. Make a lasting impact on how our community eats and connects. Ready to Lead the Care that Grows Our Community? Apply today and help us create an unforgettable member experience — one farm-fresh delivery at a time. Monday – Friday 8am – Close
