Guest Relations Officer Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Guest Relations Officer role at Royal Caribbean Group involves owning guest interactions, providing exceptional service, and acting as a liaison between guests and various departments. Qualifications include 2 years of luxury service experience, strong communication skills, and emotional intelligence. Fluency in English, Italian, Portuguese, French, and Spanish is required, with German and Japanese as a plus. This full-time position in Miami, FL, offers a 7-month contract starting as soon as possible.
Job Description
Guest Relations Officer
ROYAL CARIBBEAN GROUP
Posted 4 days ago
Guest Relations Officer
About the job
The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities.
Qualifications:
- Minimum of two (2) years guest facing service experience in a luxury environment.
- Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
- Confident, well-groomed appearance with a warm and welcoming demeanor.
- Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution.
- Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests.
Number of positions: 10
Department:
Guest Relations
About you
Languages required: English, Italian, Portuguese, French, and Spanish. German and Japanese are a plus
The company
Royal Caribbean Group (
NYSE:
RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
GUEST RELATIONS OFFICER
Miami, FL, United States
Full-time, 7 months
Start Date:
As soon as possible
