Guest Relations Officer (Celebrity Cruises) Position Available In Miami-Dade, Florida
Tallo's Job Summary: As a Guest Relations Officer for Celebrity Cruises, you will be responsible for ensuring total guest satisfaction through personalized services onboard our innovative cruise ships. Your role includes addressing guest concerns, providing information, resolving issues, and maintaining knowledge of ship events. This position requires strong communication, problem-solving, and organizational skills.
Job Description
Job Description:
Combine your experience and sense of adventure by joining ourexciting team of employees working onboard our ships at sea.
Celebrity Cruises is looking for inspired global professionals whobelieve in success through commitment and pride to join ourexpanding family. As an industry leader in service and innovation,we provide a working environment that fosters career growth anddevelopment for our onboard team members. With a fleet ofinnovative cruise ships, each offering guests a premium vacationexperience, there are almost countless opportunities to join us atsea. As the Guest Relations Officer, your main concern revolves aroundensuring total guest satisfaction through personalized servicesthat will create a memorable experience. This role allows you toutilize your exemplary problem resolution skills, keen listeningskills, strong communication and organizational skills, and genuinesocial skills. Successfully resolve challenges and concerns bytaking initiative and proactively identifying solutions andfollowing-up in a timely manner.
Career snapshot:
- Provides all services of the Guest Relations Desk including, butnot limited, lost luggage, stateroom changes, lost and foundservices, printing and issuing guest cruise cards, and broadcastingannouncements
- Answers inquiries pertaining to Guest Relations services andgeneral information
- Responds to guest concerns in a considerate, professional, andpositive manner by showing empathy and actively listening
- Takes ownership of guest concerns, by following-up and ensuringcomplaints are resolved to the guest?s satisfaction
- Maintains knowledge of all the ship?s regular events and specialfunctions by reviewing all available sources (vessel?s DailyProgram, etc.) in order to provide guests with accurate informationto answer questions and handle special requests
- Assists the Financial Controller with exchanging foreigncurrency, travelers´ checks, and collection of payment on guestaccounts
