Director, Regional Implementation (South) Position Available In Essex, Massachusetts
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Job Description
Job Listing ID:
4290279
Job Title:
Director, Regional Implementation (South)
Application Deadline:
Open Until Filled
Job Location:
Salem
Date Posted:
06/12/2025
Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
Alternate Locations:
Work from Home;
US Southeast Work Arrangement:
Remote :
Work at home employee Relocation assistance: is not available for this opportunity. Requisition #: 74702 The Role at a Glance We are excited to bring on a Director of Implementation to join our Workplace Solutions Team in a remote environment supporting our Southern region/territory. Background Details As a Director of Regional Implementation, you will be responsible for ensuring alignment with the department, division, and enterprise vision for the regional implementation team (groups with 1K – 5K employee lives). You will have oversight of 12 to 14 employees ranging from Consultant to Sr. Consultant. You will direct and oversee the building, enhancement and maintenance of complex implementation plans and ensure that clients’ overall service requirements are satisfied. If this sounds like a role for you, please read on! What you’ll be doing You will lead, in partnership with the leadership team, and provide input for improvement to the regional market new business implementation organization. You will directly impact how the team is best positioned to support Operations & Sales teams as well as advisors, consultants, and TPA firms to ensure they are successful along with timely, accurate setup of client retirement business on Lincoln’s platforms. You will lead a vital team in an environment that is constantly changing by empowering them to proactively challenge what they do each day. Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will direct and evaluate individual/team performance and takes appropriate action to meet and/or exceed performance standards. You will provide subject matter expertise and act as a point of escalation while providing guidance to internal stakeholders on complex implementation solutions which optimize client satisfaction, retention and achieve desired business results. In addition, you will direct the development and maintenance of a high-quality concierge service that focuses on complex implementation clients/customers and high-volume wholesalers. You will monitor & assess trends in enrollment & onboarding, identify opportunities and implement best practices to enhance customer experience & improve effectiveness of implementation initiatives. In addition, you will develop, maintain and analyze team metrics to improve process, cost efficiency and the customer experiences; providing complex analysis & guidance on target opportunities to yield enhanced customer outcomes/experiences. You will develop relationships with client and/or key brokers to collaborate on education, onboarding & administrative solutions. In addition, you will collaborate with appropriate stakeholders to evaluate best practices & rules of engagement to accelerate our partnership & capabilities. You will present recommendations, build consensus among senior management for onboarding and service process improvements; lead implementation of agreed enhancement to increase efficiency and customer satisfaction. In addition, you will provide project management leadership for onboarding initiatives. What we’re looking for Must-have experience (Required): 4 Year/Bachelor’s degree or equivalent work experience (4 years of experience in lieu of Bachelor’s). 7+ Years of experience in relationship management and / or operations that directly aligns with the specific responsibilities of this position, including 3+ years of managerial, supervisory, and/or demonstrated leadershi…
Job Classification:
Managers, All Other Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation
Salary:
Not Provided Job Requirements
Experience Required:
See Job Summary
Education Required:
None
Minimum Age:
N/A Gender:
N/A
