Associate Director of Admissions – Slate CRM Manager Position Available In Middlesex, Massachusetts

Associate Director of Admissions – Slate CRM Manager
Framingham State University
in Framingham, MA

Apply Now Type:

Full-Time

Salary:

salary range is $85,000-93,000

Posted:

06/16/2025

Category:

Admissions and Enrollment Company Description:

Framingham State University was founded in 1839 for a singular purpose – meeting a public need to promote the public good. At our founding as the nation’s first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs, and while we are proud of our roots as a teachers’ college, we have grown far beyond them. Public need continues to evolve, and FSU right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, working for Fortune 500 companies right here in Framingham, and so much more. FSU is a proudly public and truly transformative institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs in a highly personalized teaching environment. Our programs have expanded, but our purpose and commitment to public education for the public good remain steadfast. FSU currently enrolls about 3,000 undergraduate and 1,200 graduate and professional students, offers 60 undergraduate and graduate programs in the arts and humanities, behavioral and social sciences, and professional fields, and enrolls 48% BIPOC students and 54% first-generation college students in our undergraduate programs. We are deeply committed to inclusive excellence and strive to promote a culture of equity and antiracism. This commitment has earned FSU seven Higher Education Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity and led to our recognition in the 2024 Great Colleges to Work For program. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community. FSU is ideally situated between Boston and Worcester on land originally stewarded by the Nipmuc people for thousands of years. FSU and the surrounding area are steeped in history, achievement, and innovation and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities. Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach “truth in theory and principle…truth in spirit and motive…truth in manner and form…truth intellectual and truth moral.” Early leaders found this motto “speaks of sincerity of spirit…of intensity of effort, of resolution to succeed, of joy in achievement.”

LIVE TO THE TRUTH

aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University. Learn more about our career opportunities at www.framingham.edu/careers.

Job Description:

The Associate Director of Admissions – CRM Manager is responsible for supporting, monitoring, testing, and maintaining data and functionality in FSU’s CRM system (Slate). The CRM Manager increases FSU’s ability to engage with prospective students, families, and school officers by managing and optimizing the university’s CRM system. This role supports the university’s new student recruitment and enrollment goals. This position collaborates with the admissions team and other teams within the Division of Enrollment Management, as well as works with staff across the organization including all recruitment and admissions teams and other constituents to support and enhance CRM functionality, bring about new solutions and advocate for proper and effective usage of the CRM.

Essential Functions Include:

Effectively utilize Slate CRM system for the Admissions team including but not limited to applications, recruitment, and communication. Develop and render official admissions reports and provide ad-hoc data to admissions team, and leadership, as requested.
Collaborate with the admissions team and college partners to access current functionality, and continuously develop and implement admissions enhancements in the CRM.
Develop strategy and lead the execution of all departmental functions throughout the Admissions lifecycle.
Build and maintain custom online portals for use by admissions staff, prospective students, and applicants.
Serve as first level support for all CRM related concerns raised by staff, collecting necessary details and triaging the requests for the team.
Provide support of daily operations of the CRM functionality in the areas of communication campaigns, event management, reports and dashboards, form development, data uploads and other routine tasks. Establish processes and protocols to ensure data quality is maintained and to streamline policies and requests for maximum efficiency and integrity.
Assist in the development, management, and deployment of system rules, customization, portal and page layout design, tabs, and data mapping. Seek opportunities for automation or improvement of current processes resulting in efficiencies.
Oversee and manage annual recruitment and application cycle preparation.
Work directly with functional users gathering and defining user needs, analyzing information about business processes, identifying system solutions and/or incorporating process to meet unique user requirements.
Support and deliver end-user training/documentation as well as assessment of use and opportunities for development and upskilling. Provide functional and technical support of end users with varying roles and levels of technical skills.
In partnership with enrollment leadership and IT, implement new features and update existing ones, to maximize the effectiveness of the CRM. Provide recommendations for improvement, consistent with best practices, and communicate any system changes, upgrades, or clarifications to end users as needed.
Support the processing and admissions teams and their goals by partnering with the IT department to ensure the data integration among CRM (Slate), Student Information System (Ellucian-Banner) and other tools operate effectively.
Share admissions data with other departments and third-party vendors, where appropriate.
Analyze application data to help optimize admissions decisions and perform quality control checks prior to admissions decision and financial aid release.
Assist as needed with admissions recruitment events on or off-campus.
Other duties as assigned.

Work Environment:

This position can provide some flexibility for partial remote work in accordance with the University’s Staff Telework Guidelines.

Expected hours of work:

This is a full-time position exempt position. During peak seasons, some evening and weekend hours may be required.

Travel:

Little to no travel is expected for this position.

Requirements:

MINIMUM QUALIFICATIONS

Bachelor’s Degree
Three years of relevant experience

PREFERRED QUALIFICATIONS

Strongly prefer 1-2 years’ experience with customer relations management systems, preferably Slate by Technolutions
1-2 years’ experience configuring, testing, documenting, and supporting a CRM
1-2 years’ experience in higher education in particular Recruitment, Admissions and/or Enrollment Management
Ability to find additional pertinent data sources and innovative ways to generate lead data
Proven track record of successfully working autonomously, while enjoying the opportunity to work on team-based tasks and projects
Familiarity with Student Information Systems such as Ellucian-Banner
Proven experience in a higher education environment working with clients
Strong/proven problem-solving skills across multi-disciplinary skill sets and ability to function in a start-up environment
Strong ability to effectively prioritize competing requests, while keeping lines of communication open and clients satisfied
Possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge.

Additional Information:

This is a full-time, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a title of Associate Director. The salary range is $85,000-93,000. Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions. Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law. Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting: Cover Letter,
Resume/CV,
Equity and Inclusion Statement•,
Names and contact information for three (3) professional references. •The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university’s efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials. For full consideration, application materials should be received by July 11, 2025. However applications may continue to be considered until the position is filled. Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket. Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu.

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