Manager, Telecommunications Position Available In Norfolk, Massachusetts

• Support a complex POS network utilized by MSLC retail agents for sale and cash redemption of MSLC products.
• Interface with support vendors to ensure availability goals are met (24x7x365).
• Moves, adds and changes to retail sales agents from network.
• Manage and monitor all circuits and the data being transmitted between MSLC locations, Data centers, all Regional Offices and Dorchester Headquarters.
• Phone System Adds/moves/changes.
• Resolve/Escalate circuit issues with vendor.
• Manage a diverse base of third-party vendors such as: Verizon, Encore, Comcast, Windstream, and Advanced 2000.
• Monitor devices to ensure that they aren’t being used out of service providers supported geographical region and take appropriate actions when they are.
• Monitor devices such as iPads, tablets, smart phones, and Laptops.
• Plan and recommend department budgets and forecast future expenditures.
• Create procurement documents and evaluate vendor responses using knowledge of the Commonwealth of Massachusetts procurement process.
• Approve invoices from vendors of services and products received from them
• Review and approve monthly billing by service providers for data and voice networks.
• Member of MSLC Security Incident response team.
• Administrative responsibilities: o Timesheet approval o Overtime scheduling and approval. o Approve mileage for state vehicles assigned to staff. o Administer the Collective Bargaining Agreement within the department.
• Perform special projects as assigned
• Must have a valid driver’s license and the ability to drive between locations throughout the Commonwealth.
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NOTE:

Per the bargaining unit contract, the salary for this position will increase by 2% effective July 13, 2025./

• //•PREFERRED

QUALIFICATIONS

• /Ability to work all shifts (24x7x365) and/or locations, as required./
• Minimum 10 years’ experience working directly with /LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment./
• Management experience.
• Instructing, training, and motivating personnel under their direction
• Experience with management of union members a plus
• Managing third party network service providers (e.g. Comcast, Verizon).
• Designing, planning and recommending long and short-term changes to the telecommunications system including acquisition, installation, maintenance and usage of all relevant telecommunication systems and equipment.
• Troubleshooting cellular issues and administering a constantly changing database of cellular devices, tracking MTN, SIM, IMEI and other cellular elements, using knowledge of WAN networks using cellular routers.
• Creating and managing annual budgets in excess of $7MM.
• /Experience in the administration and implementation of data security policies for systems managed by the Telecommunications team./
• Experience working harmoniously with a diverse workforce and customer base.
• /Excellent problem-solving abilities.///
• /Effective communicator with strong technical documentation skills.///
• /Ability to work independently or as part of a team.///

• Job:

• Equipment, Facilities & Services

• Organization:

• State Lottery Commission

• Title:

• Manager, Telecommunications

• Location:

• Massachusetts-Braintree – 1515 Washington St

• Requisition ID:

• 2500055P