Communications Manager Position Available In Suffolk, Massachusetts

Communications Manager Plymouth Rock Assurance Corporation

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Boston, MA Job Details Estimated:

$106K

• $153K a year 8 hours ago Benefits Wellness program Commuter assistance Paid parental leave Paid holidays Health insurance On-site gym Dental insurance Tuition reimbursement Paid time off Family leave Parental leave Vision insurance 401(k) matching Qualifications Customer service 5 years Writing skills Project management Bachelor’s degree Communications A/B testing Content strategy Senior level Leadership Communication skills Editing Full Job Description Plymouth Rock is seeking a strategic and detail-oriented Communications Manager to lead the development, review, strategic management, and continuous improvement of outbound customer-facing communications, including policy documents, billing notices, claim notifications and service offerings across all channels•email, SMS and print.

In this role, you’ll ensure that every message sent to our auto and home insurance customers is aligned with our brand voice

• while also being relevant, timely, accurate, and easy to understand.

This is a critical position that sits at the intersection of Customer Service, Claims, Technology, and Legal. You’ll be responsible for improving the clarity and consistency of outbound communications and helping customers better navigate complex insurance topics with confidence. You’ll collaborate cross-functionally to audit current communications, systems and processes, and work to streamline message delivery and build a scalable framework for future outreach.

Responsibilities:

Audit and map all customer-facing communications (letters, emails, SMS) across the customer journey

• from quotes to renewals, billing, claims, and cancellations.

Rewrite and optimize high-volume templates to ensure messages are clear, compliant, and written in plain language that reflects our brand tone. Build and maintain a centralized messaging library and governance process to track content ownership, versions, and approvals. Partner with Legal to ensure all messages meet regulatory standards and state-specific insurance requirements. Ensure company brand style guidelines for tone, structure, and terminology are accurately reflected in each communication. Create and improve templates for recurring policyholder messages (e.g., declarations, non-renewals, lapse notices, claims updates). Collaborate cross-functionally with Customer Service, Claims, Product, and IT to align communication delivery systems and improve message timing and targeting. Measure and report on message performance (readability, response rates, call deflection, etc.) to identify gaps and opportunities for improvement.

Qualifications:

Bachelor’s degree in Communications, English, Journalism, Marketing, or a related field. 5-7 years of professional experience in communications, content strategy, or customer experience—ideally in the property & casualty insurance industry. Strong writing and editing skills with an ability to simplify technical or regulatory content. Knowledge of personal lines insurance processes and documents (e.g., policies, billing cycles, claims lifecycle). Experience working in regulated environments and collaborating with legal/compliance teams. Familiarity with messaging platforms, document generation tools, and customer communication management (CCM) systems. Organized and detail-oriented with strong project management skills and the ability to manage multiple priorities across departments. Thorough understanding of communications (design, build, and segmentation) and familiarity with email best practices (deliverability, A/B testing, dynamic content, campaign automation, etc.). Strong ability to analyze data and use insights to improve content and engagement. Self-motivated, detail-oriented, and able to solve problems independently. Excellent leadership, communication, and interpersonal skills.

Perks and Benefits:

4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance) Convenient location directly across from South Station and Pre-Tax Commuter Benefits About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A

• Excellent” #LI-SM1