Community Relations Director Position Available In Iredell, North Carolina

Community Relations Director Meadowlakes of Statesville Statesville, NC 28677 The Community Relations Director is responsible for driving occupancy and revenue growth through effective marketing, outreach, and relationship-building. This role oversees the move-in process, conducts tours, manages community events, and develops referral partnerships. The position requires strong sales skills, compassion for older adults, and the ability to represent the community in a professional and welcoming manner. Essential Job Functions Marketing & Outreach

• Present professional, informative tours to prospective residents and their families
• Conduct prompt follow-up with inquiries and maintain accurate records in the CRM system.
• Plan and execute all aspects of move-ins, collaborating with the Wellness Director
• Track and manage leads, conversion metrics, waitlists, and vacancy reports.
• Represent the community in local networking groups and healthcare organizations.
• Host marketing events, open houses, and support groups.
• Create monthly marketing plans with performance goals and budget alignment.
• Maintain compliance with state regulations governing residential care move-in/move-out procedures.
• Serve as the designee for the Executive Director as needed. Joint Responsibilities with Executive Director
• Collaborate on census goals, marketing campaigns, and promotional materials.
• Support cost control efforts and operational efficiency strategies. Customer Service
• Ensure high levels of customer satisfaction across all interactions.
• Meet and greet all visitors with professionalism and warmth.
• Answer phone calls and inquiries in accordance with company standards.
• Evaluate customer satisfaction data and assist in implementing improvements. Minimum Eligibility Requirements
• Bachelor’s degree in business, communications, or related field preferred
• Experience in retirement, assisted living, or memory care communities.
• Proven direct sales experience with measurable outcomes.
• Strong knowledge of applicable move-in/move-out rules and regulations.
• Excellent verbal and written communication skills.
• Compassion for and desire to work with seniors and their families.
• Strong organizational skills and ability to manage multiple projects.
• Ability to work both independently and collaboratively.
• Proficient in computer software systems and CRM databases.
• Must pass a criminal background check and meet health requirements.
• Valid driver’s license and reliable transportation Residents’ Rights
• Ensure full compliance with all applicable resident rights and privacy regulations. Training
• Attend all required in-service training and educational sessions. Other Duties
• Adhere to and promote all company policies, procedures, and mission.
• The Executive Director may assign additional responsibilities. Working Conditions
• Fast-paced environment with frequent interruptions
• Interaction with residents, families, referral sources, and team members
• Occasional evening and weekend hours for events or tours
• Exposure to cleaning agents, airborne contaminants, and potentially infectious materials Physical/Sensory Requirements
• Light work: Ability to exert up to 20 lbs. occasionally, 10 lbs. frequently.
• Must be mobile throughout the building and offsite as needed.
• Capable of hearing, seeing, and communicating effectively OSHA Classification Category II – Potential exposure to bloodborne pathogens Regulatory Compliance Disclaimer All duties, responsibilities, and qualifications are subject to applicable state laws and regulations governing senior living communities and life enrichment programs.

Where conflicts arise, state requirements will prevail.

Job Type:

Full-time Pay:

$22.00 – $24.00 per hour

Schedule:

Day shift Ability to

Commute:

Statesville, NC 28677 (Required) Ability to

Relocate:

Statesville, NC 28677: Relocate before starting work (Required)

Work Location:

In person