Community Relations Specialist Position Available In Sampson, North Carolina

Community Relations Specialist 3.4 3.4 out of 5 stars 1023 Beaman Street, Clinton, NC 28328 3

HC Home Health and Hospice Community Relations Specialist Location:

Corporate Hours:

Full-time Compassionate Care is our Calling Why choose 3

HC:

3HC has provided compassionate care to North Carolinians since 1981. We strive to ensure our patients enjoy life’s journey, recover quickly, and live comfortably. We believe in providing high-quality, cost-effective care that surpasses industry standards. If you want to make a difference, provide meaningful one-on-one care, and develop relationships with both your patients and team members, join Team 3HC! 3HC strives to provide a positive work culture that feels more like a family atmosphere where we support our team members so they can reach their personal & professional best.

Summary:

The Community Relations Specialist is responsible for generating qualified referrals by identifying, engaging, and cultivating relationships with physicians, healthcare facilities, and community partners in the home health and hospice market. This role serves as a primary outreach representative, educating referral sources about the organization’s services and value proposition. Community Relations Specialist works in partnership with the Clinical Liaison to ensure seamless communication and continuity of care. Success in this role is driven by the ability to build trust, foster long-term partnerships, and consistently drive new referral opportunities. Qualification Requirements Bachelor’s Degree or equivalent required OR Associate’s Degree and a level of experience that surpasses current qualifications 3+ years of experience in business development, sales, or partnerships within the healthcare sector Familiarity with the U.S. healthcare landscape, including knowledge of payors, providers, value-based care, and health IT Excellent communication skills, both written and oral, and the ability to demonstrate successful negotiation skills. Experience with CRM tools and proficiency in Microsoft Office Suite Key Competencies Referral Prospecting and Outreach Relationship Development Territory & Time Management Communication and Presentation Skills Collaboration with Clinical Teams Healthcare Industry Familiarity (Home Health and Hospice) Essential Functions Abides by and supports 3HC’s Compliance Program and Code of Ethics. 3HC’s Compliance motto is “Compliance for all and all for Compliance.” It is the intent of 3HC to comply with all applicable laws and regulations and that spirit is embedded in all aspects of our services and business practices. Our success hinges on doing things ethically and legally, to which, each and every employee plays a critical role. Creates positive experiences for internal and external customers that will meet their expectations. (External customers include our patients, families, referral sources, vendors, the community, etc. Internal customers are the people within the agency with whom you work.) Displays a high degree of courtesy, tact, and knowledge of services provided by the agency in all contact with staff, patients, and visitors. Responsible for market outreach and referral generation. Identify new referral prospects including physicians, hospitals, SNFs, ALFs, clinics, and community health organizations. Conduct regular field visits, presentations, and in-service meetings to educate referral sources on home health and hospice services. Develop and maintain a prospect pipeline, aligned with territory growth goals. Responsible for relationship building and strengthening professional relationships with key stakeholders, including discharge planners, case managers, practice administrators, and physician liaisons. Maintain ongoing communication and presence with current and prospective referral sources to increase engagement and loyalty. Respond to referral inquiries and provide updates on patient admissions or other feedback as needed. Track and manage outreach campaigns, events, and other initiatives. Support the Clinical Liaison in maintaining strong connections with referral sources and other community partners. Routinely track and report referral activity, visit frequency, and outcomes using Gridlex CRM. Maintain up-to-date and accurate documentation in Gridlex CRM. Responsible for attending marketing meeting, huddles, and other internal collaborations unless excused by the Marketing Director. Demonstrates an interest in personal and professional growth: (a) attends and participates in workshops, seminars, webcasts to keep abreast of current changes in rules, regulations, relating to job functions; (b) does individual reading and research. Demonstrates a willingness to be cost effective in the use of agency resources, the monitoring of waste, and the proper and safe use of supplies and equipment. Adheres to 3HC’s Personnel Policy and performs other appropriate duties as assigned by supervisor. 3HC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex or sexual orientation, age, marital status, gender identity, national veteran or disability status.