Communications & Social Media Manager | Email Customer Support, Content Creation, Typing, Marketing Position Available In Wake, North Carolina

Communications & Social Media Manager | Email Customer Support, Content Creation, Typing, Marketing TOTYM Knightdale, NC Job Details Full-time | Contract $18 – $22 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Adobe Photoshop Social media marketing Social media management Writing skills Adobe Illustrator Mid-level Social media strategy Canva Content creation Videography Customer support Video editing 2 years Communication skills Marketing Email Support Time management Full Job Description Job Overview TOTYM is seeking a skilled and versatile Communications & Social Media Manager to join our growing team. The ideal candidate will have strong written and verbal communication skills, experience in social media management, and a passion for storytelling and community-building. This role involves managing direct communication with our customers, fans, and retail partners, as well as executing consistent, on-brand messaging across multiple platforms. TOTYM is a new plush toy and trading card game brand inspired by mythical creatures and ancient legends, brought to life in a cute, collectible style. We engage directly with our fans through storytelling, community-building, and immersive world design. As a small team, we pride ourselves on creative independence, fast and accurate customer service, high-quality product development, and memorable brand experiences. If you’re excited by the idea of helping shape a brand’s voice and growing a fanbase from the ground up, we want you on our team! This is a multi-functional position with room to grow and take ownership of this department. You’ll have the opportunity to help shape the voice of the TOTYM brand, manage our community platforms, and be the connective thread between fans, customers, partners, and collaborators. Remote work is not available for this position. Applicants must either be local to the Triangle area of North Carolina or willing to relocate. This is a long-term, in-person position with room for growth. Responsibilities Customer Communication & Order Management Respond to customer inquiries via email with clarity and professionalism Generate shipping labels for online orders Social Media & Content Management Plan, create, and schedule content across Instagram, TikTok, Discord, X, and Bluesky Write short-form copy and announcements aligned with TOTYM’s brand voice Community Engagement & Brand Growth Engage with the community through comments, messages, and replies Manage and moderate the official TOTYM Discord server Post regular brand updates and progress reports to fans Coordinate outreach and follow-ups with content creators, podcast hosts, and affiliate partners Public Relations & Event Support Assist with outreach and communications with retail stores and small business buyers Send invoices and manage small order fulfillment communication Travel to events, conventions, or local shows as a brand representative Required Skills Strong written communication across email, social media, and Discord Short-form writing skills for captions, updates, and announcements Verbal communication for in-person events, outreach, and calls Consistency in maintaining a professional and friendly brand voice Strong organizational and time-management skills Ability to work independently in a fast-paced small team environment General interest in storytelling, creature design, mythology, plushies, or trading card games Social media management and content creation Experience with tools like Discord, Instagram, TikTok, and email platforms Photography and photo editing for product shots, behind-the-scenes content, or lifestyle imagery Videography and short-form video creation and editing (TikTok, Reels, YouTube Shorts) Canva, Photoshop, Illustrator, or other similar design tools Our Culture At TOTYM, you won’t be a faceless part of a corporate machine; you’ll be a key voice of the brand. This is a foundational role as our team grows, and you’ll have the opportunity to directly shape how our brand is seen, heard, and experienced. On any given day, you’ll work alongside a small team of 2-3 other members who are equally dedicated and passionate about building something magical. We value quality, creativity, and people who care about the little details. Why Work With Us Flexible hours and room to grow with the brand Occasional travel opportunities to fun, fandom-driven conventions Health insurance, dental insurance, & vision insurance available. Break-room with a fully stocked Soda Bar. Mix and match flavors like blackberry mango, coconut lime, or kiwi watermelon. Small, creative team with a supportive, collaborative vibe Discounts on merchandise and future product lines Room for growth with raises, bonuses, and promotions as your skill and abilities grow and as the company expands. A chance to build something meaningful with a rapidly growing brand If you’re excited about building a brand with heart, voice, and vision, we’d love to hear from you. Apply today and help us bring legends to life.

Job Types:

Full-time, Contract Pay:

$18.00 – $22.00 per hour Expected hours: 30 – 40 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Weekends as needed Application Question(s): Please include a brief introduction about you, and why you are interested in this position specifically as compared to other jobs. Please include links to social media accounts that you currently manage (personal or business), or successful posts / videos you have made in the past. How is your previous experience relevant to this role and why are you a good fit for this job? When reviewing applications, it is vital that we understand what motivates you, your writing style, and your actual skill sets. Because of that, applications that are written using AI/LLMs will not be considered. Please confirm whether the responses above were generated using AI or not.

Experience:

Customer support: 2 years (Required) Social media management : 2 years (Required) Ability to

Commute:

Knightdale, NC 27545 (Required)

Work Location:

In person