Constituent Affairs Specialist, Governors Office Position Available In Dauphin, Pennsylvania

Constituent Affairs Specialist, Governor’s Office

This listing closes on 8/3/2025 at 11:59 PM Eastern Time (US & Canada).
Employer
Commonwealth of Pennsylvania
Salary
$51,971.00 Annually
Location Dauphin County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number

N-2025-30555

Department
Office of the Governor
Division
GV Off Pub Engmnt
Opening Date
07/28/2025
Closing Date
8/3/2025 at 11:59 PM Eastern Time (US & Canada)
Job Code
U1675
Position Number
00216345
Union
Non Union
Bargaining Unit
A3
Pay Group
ST05
Bureau / Division Code
00011010
Bureau / Division
Office of Public Engagement
Worksite Address
501 N 3rd Street
City
Harrisburg, Pennsylvania
Zip Code
17120
Contact Name
Darice Mayhew
Contact Phone
717.772.9092
Contact Email
gv-admin@pa.gov

DESCRIPTION

BENEFITS
QUESTIONS
THE

POSITION

Are you passionate about making government more accessible, responsive, and impactful? The Office of Public Engagement is seeking a Constituent Affairs Specialist to support Pennsylvania’s constituent outreach. You will field incoming calls from constituents, manage high-volume correspondence, and collaborate across state agencies to deliver clear, compelling messages that reflect our mission and values. This role is at the heart of how we connect with the people we serve—through strategic writing, thoughtful engagement, and top-tier customer service.
If you bring experience in:
Customer service or public engagement
Government operations or political science
Writing, editing, or rhetoric
Data management or high-volume project execution
…then we want to hear from you!
Help shape the conversation between Pennsylvania’s leadership and its citizens. now and be part of a team that is redefining how government communicates!

DESCRIPTION OF WORK

In this role, you will manage incoming calls and correspondence, respond to constituent inquiries, and craft clear, thoughtful communications—from proclamations and policy letters to everyday outreach.
You will collaborate across state agencies, identify trends, and help align messaging with policy goals—all while ensuring every Pennsylvanian gets the support and answers they deserve. You will also work with a team on mail operations, including US mail and online submissions, and staffing the Governor’s Reception Room.
Your work will directly impact lives across the state. Whether resolving a constituent’s concern or drafting a message that reflects our values, you will be part of a team that puts public service and communication at the center of everything.

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday – Friday, with a 60-minute lunch.

Telework:

You will not have the option to telework in this position.

Salary:

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Four years of professional experience in communications, public relations, journalism, correspondence and/or customer service work; or A bachelor’s degree, with major coursework in communications, political science, public relations, English, journalism or other humanities; or An equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree.

Additional Requirements:

You must be able to work with mail merges, data management systems, and manipulating and communicating data accurately and concisely.
You must have excellent oral and written communication skills.
You must have professional and courteous telephone etiquette.
You must be able to work in a fast-paced environment.
You must be able to efficiently meet multiple deadlines and timetables.
You must be able to identify and evaluate source material for veracity and accuracy.
You must be able to handle multiple projects simultaneously, execute high-volume projects, and demonstrate personal initiative in moving projects along.
You must use good judgment in divulging highly sensitive information.
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Knowledge of state agency functions, policies, and procedures
Previous call center or front line customer service experience
Ability to speak and write in a language other than English

Legal Requirements:

You must pass a background investigation.