Customer Success Partner Expert Position Available In Delaware, Pennsylvania

Customer Success Partner Expert SAP Group Newtown Square, PA 19073 • Hybrid work R equisition

ID:

427693 W ork

Area:

Sales E xpected

Travel:

0 – 30% C areer

Status:

Professional E mployment

Type:

Regular Full Time C areer

Level:

T4PF-1 O

riginal

Posting Date:

06/16/25 J ob

Title:

Customer Success Partner Expert L ocation: Newtown Square, PA W ork

Model:

Hybrid work model P urpose and

Objective:

S AP America, Inc. seeks a Customer Success Partner Expert at our Newtown Square, PA location responsible for the day-to-day customer engagement including product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negations. E xpectations and

Tasks:

P roactively engage customers post-sale to ensure they receive the maximum value from their SAP Business Technology Platform Cloud Solutions. Assist with escalations or critical situation management. Serve as the technical trusted advisor “Cloud Solution Architect” providing “To-Be” State Architecture workshops, best practices, VIP Webinars, and driving re-platforming discussions with customers. Maintain retention and manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). Build a network of colleagues and customer-facing personnel to support assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. E ducation and

Occupational Experience:

B achelor’s degree or foreign equivalent in Computer Science, Engineering, Business Administration, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Business Administration, or a related field of study and five (5) years of experience in the job offered or related occupation. Q ualifications/

Skills and Competencies Experience:

E xperience must involve two (2) years in the following: S AP Sales Processes and account management experience with customers in the U.S. and Canada; E nd-to-end commercial and contractual models for SAP SaaS and PaaS Solutions; S AP Cloud Strategy to transform customers into Intelligent Enterprises; B uild business relationship with C-level customers; and S AP and Public Cloud Hyperscalers, including Microsoft Azure, Amazon Web Services, and Google Cloud Platform.

T ravel:

Position requires up to 30% domestic and international travel to various and unanticipated client sites. T his position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

I nternal use only:

reference code lhrs4262

S AP:

SAIL E X

OUT W e win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to

Recruiting Operations Team:

Careers@sap.com.

For SAP employees:

Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency:

T