Client Relations & Communications Manager Position Available In Blount, Tennessee

Client Relations & Communications Manager Antique Piano Shop, Inc. Friendsville, TN Job Details Full-time $45,000 – $65,000 a year 8 hours ago Benefits Health insurance Qualifications Customer service Writing skills Trello Mid-level Canva Customer relationship management MailChimp 2 years Communication skills Full Job Description About Us Antique Piano Shop is a nationally recognized restoration company that specializes in the preservation of antique and vintage pianos. Our team is passionate about craftsmanship, history, and delivering extraordinary results. As our projects continue to grow in size and scope, so does our need for thoughtful, consistent communication with our valued clients. We’re seeking a Client Relations & Communications Manager to support our client experience from start to finish—ensuring clear, timely updates, addressing questions with empathy and professionalism, and helping us share the beauty and value of our work. ⸻ Job Overview This role is ideal for someone who thrives in a people-first, detail-driven environment. You’ll be the primary point of contact for clients, keeping them informed and engaged throughout our custom restoration process. You’ll also support our public-facing communication efforts by creating photo updates, managing social media, and helping us tell the story of our work. It’s a hands-on, dynamic position for someone who’s organized, empathetic, and genuinely enjoys building positive client relationships. ⸻ Key Responsibilities Client Communication Serve as the main contact for active client accounts Proactively share updates on restoration timelines and milestones Professionally address client inquiries and provide reassurance throughout the process Maintain organized records and documentation of all client interactions Collaborate with our restoration team to ensure accurate and consistent messaging Public-Facing Communication Draft and send monthly newsletters and project updates Manage social media accounts (primarily Facebook and Instagram) Capture and post photos of pianos in progress and completed work Reinforce our brand’s story, values, and craftsmanship through digital content ⸻ Qualifications 2+ years experience in client relations, communications, or customer service Excellent writing and interpersonal communication skills Confident and professional when addressing complex or sensitive topics Highly organized with strong attention to detail Experience with Gmail, Trello, Mailchimp, Canva, or similar tools Comfortable taking quality smartphone or camera photos for updates and social media

Bonus:

Interest in musical instruments, antiques, or historic preservation ⸻ What We Offer Competitive salary ($45,000-$65,000 based on experience) Flexible scheduling options (some remote work possible) A creative, collaborative work environment The chance to be part of a nationally recognized restoration team doing meaningful, one-of-a-kind work ⸻ How to Apply Please submit your resume and a short message or cover letter explaining why you’re a great fit for this role.

Note:

Clear, thoughtful communication is essential to this position. Your application will serve as our first impression of your communication style—so take your time and let your personality and professionalism shine.

Job Type:

Full-time Pay:

$45,000.00 – $65,000.00 per year

Benefits:

Health insurance

Schedule:

Monday to Friday Application Question(s): Clear, thoughtful communication is essential in this role. Please write a short (3-5 sentence) sample email you might send to a client who is asking for an update on their piano restoration project. Your response should be professional, warm, and informative.

Work Location:

In person