Communications Specialist – Emergency Transfer Center Position Available In Orange, Florida

Communications Specialist – Emergency Transfer Center Orlando Health – 3.8

Orlando, FL Job Details Full-time Estimated:

$34.8K – $43.4K a year 19 hours ago Qualifications EPA Refrigeration Certification Mid-level High school diploma or GED 1 year

EMT License Full Job Description Position Summary:

Shift – Nights (7pm-7am) Coordinates all service requests for the Air Care Team, the hospital’s air ambulance helicopter service, critical care ground transport, and the Emergency Transfer Center.

Responsibilities:

Essential Functions Performs primary flight following duties for all Air Care Team aircraft. Communicates with all flight crew as needed relaying important information to ensure safe flight and increase situational awareness. Provides the safe conduction of all flight operations for all heliports, FSED’s, and Bases affiliated with the Air Care Team located on Orlando Health campuses both visually and via radio when applicable. Coordinates all ground medical communications for APH team. Coordinates all critical care ground medical communications for ORMC, and all Orlando Health (OH) facilities. Coordination of interfacility transport of patients within the OH system/network. Answers incoming requests for service and coordinates operations for both the Air Care Team and Emergency Transfer Center utilizing multiple telephones, computers, mapping software, radios, flight application(s), dispatch software, and other technology/software as required. Facilitates all requests for physician acceptance to Orlando Health hospitals via the Emergency Transfer Center (ETC). Triages and performs multiple critical tasks in a stressful environment calmly and collectively and completes tasks in a timely manner. Functions as a team member in all respects of the Air Care Team and ETC Team. Operates specialized computer system(s), and EHR/EMR, for rapid entry and processing of all requests for air medical and critical care ground services. Operates the phone system to coordinate transfer and transport communication process. Collaborates with physicians and healthcare team to facilitate transfer and transport requests. Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to the patients’ medical records. Dispatches flight crews via department and OH approved dispatching systems, and radio swiftly, accurately, and efficiently. Maintains a safe and clean environment. Demonstrates competency in unit specific tasks and skills as defined by unit specific competency list. Communicate appropriate information regarding aspects of the mission to fellow team members for effective decision making. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Adheres to department policies and uniform standards. Maintains a high level of professional communication and respect while on duty. Maintains compliance with all Orlando Health policies and procedures. Utilizes policies, procedures and algorithms to facilitate critical thinking required to transfer and transport patients. Collaborates with ANOM, as needed, to receive proper clinical support to ensure safe and timely transport and transfer of patients.

Qualifications:

Education/Training High School Graduate or equivalent. Medical Terminology course; or State of Florida EMT license may be substituted in lieu of course Licensure/Certification None required CFC certification preferred Experience Two (2) years of experience in clinical healthcare setting; or A State of Florida EMT license may substitute for up to one (1) years of the required experience