Communications Center Coordinator (Spanish Preferred) Position Available In Fulton, Georgia

Communications Center Coordinator (Spanish Preferred) Atlanta Community Food Bank, Inc – 3.8

East Point, GA Job Details Full-time Estimated:

$35.9K – $45.4K a year 1 day ago Qualifications Spanish Microsoft Excel Customer service Microsoft Office Communication skills Entry level

Full Job Description Who We Are:

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia. About the

Role:

The Communications Center Coordinator services as the primary point of contact for our clients/neighbors and is charged with ensuring excellence in every interaction and providing an extraordinary experience for anyone who contacts us. The individual in this role is a listener, problem solver, a rapport builder, and takes ownership for doing what’s in the best interest of our neighbors/clients.

Where You’ll Work:

Communications Center /

Partner Relations What You’ll Do:

Customer Service Assists customers remotely; determines nature of problem or request and responds or directs individuals to correct resources in a timely manner. Resolves client/neighbor issues within reasonable time limits and follows up to ensure a proper resolution has been implemented. Handles inbound and outbound calls to and from customers, listening to customers’ needs or issues and provides helpful solutions to their problems. Utilizes technology to troubleshoot and document interactions. Balances compliance to procedures with sound judgment to ensure client/neighbor needs are met. Work with Microsoft Office Suite systems to create reports and schedule activity. Collaborate with business partners to ensure all issues are addressed and resolved. Participate in regularly scheduled business planning meetings. Manage records and maintain data for reporting purposes.

Our Inclusive Hiring Process:

At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational and work. Towards that end, our Inclusive Hiring process is grounded in a skills-based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture. Key Competencies we look for in All our Food Bankers are: Customer Focus Decision Making Accountability The Ability to Navigate Change If you’re excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply.

What You’ll Need:

Skills and Experience your resume should demonstrate: Our Inclusive Hiring Process Great active listening skills. Demonstrated customer service skills, which should include reviewing situations, communicating effectively with customers, and problem solving/resolving issues. Successful work history of supporting customers via phone, email and in person, working through a variety of time sensitive and detail-oriented issues daily to help customers, and proactively taking steps to ensure a quality experience for customers. Even Better if

You Have:

Previous examples of interactions with diverse populations and/or community programs. Demonstrated skill working with a variety of systems, including Excel. This role may be a fit for you if you: Have excellent verbal and written communication skills. Have a high level of flexibility and ability to work as a team member and have excellent. customer service skills when engaging with both internal and external constituents. Have the ability to multitask in a structured work environment. And You’ll Love this Position if: You are by nature a self-starter, quick learner, detail oriented and have strong organizational and communication skills. You set high standards of performance for yourself and others and strive to consistently achieve excellence in all tasks and goals. You form strong relationships and partnerships to provide an outstanding service experience to internal and external customers, and take responsibility for customer satisfaction by listening, following up and meeting deadlines. There may be some

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office setting and within the community. There may be extended periods of sitting, listening, talking and/or visual concentration; writing and/or computer use.

Expectation:

We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard Work are supported and encouraged.? We work diligently to engender fairness, responsibility, trustworthiness, and teamwork to advance our mission: To fight hunger by engaging, educating and empowering our community.?