Library Communications Spec I Position Available In Mecklenburg, North Carolina

Library Communications Spec I Mecklenburg County – 3.6 Mecklenburg County, NC Job Details $59,425.07 – $74,281.34 a year 1 day ago Qualifications Social listening Public Relations Adobe Photoshop Drupal Marketing Social media management Customer service Writing skills Content management systems Microsoft Office Adobe Creative Suite 3 years Project management Bachelor’s degree Data analytics Organizational skills SharePoint Computer skills Google Analytics Grammar Experience Leadership Communication skills Adobe Acrobat Marketing Editing Entry level Time management Full Job Description Library Communications Specialist I Charlotte Mecklenburg Library “Follow your calling, Find your career” Please apply by 5/29/25 Salary Range $59,425.07 – $74,281.34 This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Location:

Library Administration Center 510 Stitt Road, Charlotte, NC 28213 This job posting represents two available positions.

Position Summary:

Position 1 The Library Communications Specialist I will learn and understand all aspects of the library; develops and implements campaigns, creates collateral and collaborates to market Charlotte Mecklenburg Library’s collections, programs and resources; develops, shares, and manages digital content for all Library social media platforms and portions of cmlibrary.org; and writes, develops, and designs Library communications as needed. Position 2 The Library Communications Specialist I focuses on internal and external communications for Charlotte Mecklenburg Library. This person is responsible for learning and understanding all aspects of the library; leading and executing internal communications strategies, including developing and managing content for the company’s intranet; handling public relations for the library, including writing press releases, building media relationships, and monitoring media coverage; and writing, developing, and designing Library communications as needed.

Essential Functions:

Position 1 Promote systemwide programs, manage all promotional materials, and promote other innovative Library programs and events. Manage communications about programs and services to engage and re-engage customers, generates content. Assist with updates to systemwide communication tools, help execute Marketing, Communications, & Digital Experiences program of work, including tracking progress and reporting goals. Increase community awareness of Charlotte Mecklenburg Library and its programs and activities impacting locations with a focus on the new Main Library, services and programs. Oversee organization’s collective social media presence; develop social media-only campaigns when other external marketing is not advised/required. Develop, maintain, and update content on external website: cmlibrary.org. Work with team to provide digital components of all marketing campaigns. Attend events on some evenings and weekends. Participate in local, state, and national professional organizations. Other job duties as assigned Position 2 Establish/Distribute organizational messages about Library initiatives, projects, events, etc. Develop/Refine internal communications strategy, then execute. Oversee internal communications tools/channels including use/design standards, training, and content review. Assist with internal educational/morale events. Develop internal responses/communications surrounding crisis events. Handle media inquiries and public records requests. Develop media pitches and responses; give on-camera interviews when CMO, CEO, or subject matter expert not available or needed. Develop, maintain, and update content on Forewordnet (Library’s intranet). Work with team to provide PR components of marketing campaigns. Attend events on some evenings and weekends. Participate in local, state, and national professional organizations. Other job duties as assigned

Minimum Qualifications:

Minimum of three years of related experience in marketing, communications, or related field.

Education:

Bachelor’s degree in Marketing, Public Relations, Communications, or related field. Combination of relevant education and relevant experience accepted?

Yes Preferred Qualifications:

Three to five years of related experience in marketing, communications, or related field. Highly organized, independent worker, yet also effective in a team setting Strong writing and editing skills with versatility in styles and tailoring to specific audiences or channels Experience writing content for both print and digital media Organizational and project management skills; attention to detail; and ability to juggle multiple projects and priorities Google Analytics a plus Basic understanding of

SharePoint and Drupal Knowledge, Skills and Abilities:

Knowledge of:

Marketing Data analytics Basic design principles to create flyers, images, web banners Social media trends and best practices General knowledge of library functions and activities Basic web content management systems

Skills:

Excellent verbal, grammatical and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills with attention to detail Excellent time management skills with attention to detail Media monitoring Social media publishing, etc. Showing initiative, creativity, and adaptability

Abilities:

Building Partnerships:

Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals

Communication:

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Decision Making:

Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence

Information Monitoring:

Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

Technical/professional Knowledge and Skills:

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Work Standards:

Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills:

Excellent command of various computer applications including Microsoft Office Suite Basic skills in Adobe Creative Suite (Acrobat Professional, Adobe Cloud, Photoshop, etc.)

Work Environment:

Works in an office setting with moderate noise

Selection:

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement:

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.